IT Support Technician (Full Time)

Precision Well Servicing is the largest service rig provider in Canada, with an impressive fleet of equipment, service rig professionals and strong relationships with top-tier companies. Precision is currently seeking an experienced IT Support Analyst to join our team. This is an in-office position, living local to Red Deer and the ability to commute to the office is a requirement.
The Precision Well Servicing Information Technology team provides IT solutions for our employees across multiple office and remote field locations. The IT Support Analyst will collaborate with highly motivated team members to provide IT customer service along with the development and implementation of new solutions. The role will provide the candidate opportunities to provide IT solutions to business stakeholders along with growing their own skills by learning existing and new technologies as they are introduced into the environment. Our staff have mobilized back to the office; candidates will need to be available to work in our office full-time.
Safety is at the core of everything we do, and we prioritize the well-being of our employees, ensuring a safe and secure working environment in the field and the office
A dynamic, collaborative and respectful environment where teamwork, communication, and inclusion are prioritized
A benefits package that prioritizes mental health support
An attractive salary that recognizes and rewards performance and dedication
Troubleshoot, configure and support the components and services within a Microsoft Windows OS and Microsoft Office 365 environment
Understand the client PC, cloud server and networking systems and the relationship between these technologies
Configure and deploy workstations and associated hardware at various company locations and provide in-person and/or remote support to device users across the company
Configure, deploy and support communications devices (smartphones, aircards, etc.) Document activities and share workloads within an IT service ticketing system
Learn and apply IT processes and follow standardized procedures to successfully deliver on assigned work
Collaborate with IT peers, business stakeholders and vendors to develop and deliver solutions
Develop and maintain technical documentation
Take initiative to access and research information required to complete all tasks and projects
Some travel may be required, on an infrequent basis
Diploma or bachelor degree in Computer Science or Computer Technology, or be able to demonstrate equivalent related experience
Ability to escalate issues internally and seek vendor support when required to keep the IT systems running reliably
Ability to work and collaborate within a highly technical motivated team
Effectively gathers information and understands customer needs to achieve resolution
Knowledge of Microsoft Azure Active Directory
Knowledge of Microsoft Power Platform technologies including Power BI, Power Automate, Power Apps, Power Query, Power Pivot is a bonus
Microsoft and other industry certifications
Functional/technical documentation writing experience