Parking Services Manager

We are currently seeking an enthusiastic, self-motivated professional to join our Indigo team in Kelowna as a Parking Services Supervisor. Providing and improving service quality, mentoring employees, employee recruitment, training and retention.
We believe in personal and professional development.
We believe in recognizing and rewarding excellent performance.
We believe that diversity is a means for success.
Responsible and accountable for the operational performance of all services, to ensure they match and/or exceed targets.
Ensure delivery of client obligations and promises including day to day service levels, customer experience and quality measures.
Oversee customer relations management to ensure expectations are being met and identify areas for improvement
Responsible for assisting with recruitment, training, coaching, mentoring and retention of staff
Communicate and engage employees to ensure they understand company and client expectations on customer service, problem resolution processes, and products and services offered
Manage labor costs based on business demands to ensure targets are achieved
Other duties and projects as assigned by management to be completed in a timely manner
Will be required to work various shifts including evenings and weekends
~ Administrative and computer work required

Demonstrated exceptional customer service and leadership skills

• Proficient in Microsoft Excel/Word/Outlook, and Chrome
• Previous customer care, tourism, hospitality and/or food & beverage experience preferred
• Valid Class 5 drivers license and clean abstract

Enthusiasm for on-going learning, coaching, and training
Results-oriented individual, focused on accuracy, customer relations, team work and employee development
Exceptional time management and organizational skills
Wednesday to Saturday from 2:30 pm until the last flight, usually at 12:30 am (flexible based on flight delays)

We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Accommodations are available on request in the relationship to the materials or processes process.
No agency or applicant phone calls please.
#Job Types: Full-time, Permanent
Dental care
Life insurance
On-site parking
Flexible Language Requirement:
~ French not required

Evening shift

Class 5 Drivers' License (required)