IT Manager (Remote)

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. That means our guests and their pets, our employees, our communities – and the people who keep everything running behind the scenes.
IT Manager
Data and Digital Technology Manager
IT & Digital Technology
The IT Manager is responsible for managing the organization’s technology infrastructure and ensuring the secure and efficient operation of all IT systems. This role involves developing and implementing IT policies and procedures, managing technology projects, and providing strategic direction to support the organization’s goals. The IT Manager is also tasked with maintaining and upgrading hardware and software to ensure optimal performance and reliability.
To ensure success as an IT Manager, you should possess strong technical proficiency, be a strategic thinker, excel in project management, and open to performing both hands-on technical work and leadership responsibilities.
3+ years work experience in Information Technology
~ Experience in managing both hardware and software is an asset.

Technical Proficiency . Extensive knowledge of IT systems, infrastructure, and software applications, ensuring efficient and effective management of technology resources.
Project Management . Proven ability to plan, execute, and oversee IT projects, ensuring timely delivery within budget and meeting organizational objectives.
Hands-On Technical Support. Ability to remain up-to-date on advances, trends, or issues in the wider hardware and software industry.
High proficiency in Microsoft Excel
Typing speed of 50-60 wpm
Ordering new hardware as needed, including new laptops and phones for designated staff.
Basic monitoring, repairing, and physical cleaning of hardware
Cleaning includes removing dust from hardware, including computers and non-Ricoh printers.

Troubleshooting connectivity and configuring switch port and port settings.
Identifying, purchasing, and organizing technology and tech accessories, including cables, computers, and parts.
Keeping track of all computers and devices and maintaining naming system.
Naming system is monitored through Microsoft Azure.

Adding or removing technology items, including new monitors, setting up new computers, replacing broken computers.
Prepare laptops for remote workers
RMS (Retail Management Software) Responsibilities

In the event of system issues, this involves identifying the problem and either fixing the issues (typically non-network issues) or contracting out assistance from third parties.
Microsoft Suite Management

Overseeing accounts management on Microsoft 365.
Managing Microsoft Azure permissions and company security policies, including firewall policies and exceptions (e.g. Coordinating requirements for setting up employees with personal devices on the HAP network.
Troubleshooting issues across the Microsoft suite, including One Drive.
Assisting in syncing Microsoft SharePoint to company computers
Adding staff to Teams HAP Policy on Microsoft Azure.
Vusion Digital Tags / Captana Cameras

Adding staff to Vusion digital tag manager website and managing assigned permissions.
Ordering VOIP phones through website
IT, HR, Purchasing), which has specific extensions
Setting up holiday and operation hours for phone lines
Device configuration (e.g. speed dial numbers)
General IT Tasks

• Interact with vendors/internal team members both remotely and in-person / on-site.
• Complete and close all ITSM tickets and project tasks assigned.
• Update and contribute content to our internal knowledge base.
• Support team goals to manage inventory ensure required resources are available.

Full-time (40 hrs/week); Monday to Friday
In-office and on-site role
Travel required to store locations as needed
Availability for overtime and on-call evenings/weekends required as needed.
Dental care
Disability insurance
Life insurance