IT Infrastructure Manager
Decor Cabinets
Technology is critical to how we operate, serve our dealers, and support our teams. We’re looking for an Infrastructure Delivery Manager who who ensures our IT infrastructure runs reliably, securely, and efficiently every day.
This is a hands-on leadership role focused on operational excellence. You’ll lead a small technical team, oversee daily infrastructure operations, and support project delivery.
If you’re energized by keeping systems stable, teams aligned, and projects moving forward; this role is for you.
What You’ll Do
1) Lead & Develop the Team
Manage and coach infrastructure and service desk staff
Assign and prioritize work to meet service levels
Support performance development and team engagement
Coordinate on-call rotations and maintenance coverage
2) Ensure Reliable Infrastructure Operations
Oversee daily operations across networks, servers, endpoints, cloud services, and physical infrastructure
Ensure effective monitoring, patching, backups, and asset management
Identify and escalate operational risks or performance issues
Maintain systems in line with lifecycle and security standards
3) Deliver Projects & Manage Change
Execute and coordinate small to mid-sized infrastructure projects
Manage timelines, dependencies, and resources
Ensure all changes follow formal change management processes
Communicate risks, status updates, and impacts clearly to leadership
4) IT Service Management Excellence
Ensure adherence to Incident, Request, Problem, Change, and Asset Management processes
Review ticket quality, prioritization, and resolution standards
Identify recurring issues and recommend operational improvements
Support workflow enhancements and automation initiatives
5) Support Security & Vendor Management
Ensure defined security controls and patching standards are followed
Monitor vulnerabilities and escalate risks appropriately
Support audits and compliance initiatives
Manage day-to-day vendor relationships and performance
What You Bring
7+ years of progressive IT experience in infrastructure operations and project delivery
3+ years of experience leading technical teams
Strong operational troubleshooting and problem-solving skills
Working knowledge of ITSM frameworks (ITIL or similar)
Experience managing infrastructure projects and structured change processes
Ability to balance multiple priorities across operational and project workstreams
Clear, professional communication skills
Education & Experience
Post-secondary education in Computer Science, Computer Engineering, or related field
PMP, PRINCE2, or similar certification considered an asset
ITIL Foundation or equivalent experience considered an asset
Application deadline: March 1, 2026.
Accessibility accommodations available upon request.
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