Customer Support Representative/Tech Support
$20 - $22 per hourRebel
Location: In-Office (Ottawa Canada)
Reports to: Customer Support Manager
Love tech? Love helping people even more? Our Customer Support team is the front line for small businesses and creators building their digital presence—and we’re looking for someone who thrives on solving problems with a mix of patience, empathy, and tech know-how.
This isn’t just another call centre gig. It’s a chance to make the web feel a little less cold and a lot more human.
Support customers in an inbound call centre across a wide range of technical and service questions.
Be the first point of contact for people managing their web presence and online tools.
Troubleshoot common issues related to domains, DNS, web hosting (e.g., cPanel, Plesk, FTP, SSL), websites (e.g., browser issues, WordPress), and email configuration.
Solve problems with a calm, clear approach and keep customers informed across all communication platforms: Voice, Chats and email.
Call Centre or Customer Service Experience: At least 1 year in a high‑volume support setting.
Technical Aptitude: Eager to learn new systems and help customers with technical challenges.
Strong Communication: Able to explain complex ideas clearly to non‑technical users.
Web hosting environments (c Panel, Plesk, FTP, SSL, etc. )
Website troubleshooting (e.g., browser issues, CMS platforms like WordPress)
Email configuration and support
Performance‑Driven: Motivated to meet call quality, speed, and customer satisfaction benchmarks.
Flexible Schedule: Available for evenings, weekends, and holidays.
You’ll have a direct impact on the success of small businesses, entrepreneurs, and individuals online—helping them stay up, secure, and confident.
In‑depth training on domain registration, web hosting platforms, and troubleshooting tools.
That’s why we built Rebel differently—so people building big things (and small things that matter big) could actually feel supported.
We’ve got the foundations—domains, hosting, and real humans who pick up the phone. Think of it as Rebel 2.0: the same principled, kind-hearted crew, but with sharper tools, smarter processes, and a renewed energy to help our customers not just get online—but thrive online.
About customers.
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