IT Support Specialist Remote H/F

At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers.

We are committed to delivering rigorous, flexible programs that are both personally fulfilling and professionally rewarding, while contributing to the betterment of society. Since 2004, Yorkville has been among Canada’s few private, for-profit, fully accredited degree-granting universities, with campuses in Ontario, British Columbia, and New Brunswick. Together with Toronto Film School, we offer creative and academic pathways at both the college and university levels, cultivating a multidisciplinary environment where innovation and the arts converge.

Our community is vibrant and diverse. Many of our learners are adults balancing education with careers and personal commitments. Together, we deliver flexible, industry-informed learning that leads to meaningful opportunities.

At our core is human connection – guiding people to reimagine their futures in a community defined by opportunity, creativity, and growth.

With thousands of students starting classes three times a year across multiple campuses and hundreds of faculty and staff, the 24/7 availability and resilience of our network and systems are essential.

Reporting to the IT Support Supervisor, we are looking for an IT Support Specialist to provide responsive, empathetic, and practical support for staff, students, and faculty across our campuses. You are driven by curiosity and enthusiasm for solving technical issues quickly and accurately. You will triage and prioritize incoming help requests, resolve incidents directly when possible, and escalate to senior team members when needed to maintain service level agreements. You will also contribute to after-hours monitoring and emergency support as part of the team rotation. You will primarily focus on classroom support (projectors, computers, AV setup), onboarding and offboarding (equipment preparation, shipping, returns), Wi-Fi and server room checks, and other hands-on support tasks.

This is an existing full-time role, working five days per week on-site at our Steeles Avenue location. You are eager to expand your knowledge in IT and increase your ability to deliver excellent service.

Your empathy, clear communication, and technical expertise will help shape a daily positive user experience. From helping a student in class get their presentation running to setting up a new employee’s laptop, your work will directly impact people’s ability to succeed.

You will work alongside experienced IT professionals, contributing to projects, supporting cross-functional initiatives, and participating in a team culture where everyone is supported to grow and thrive. You will interact daily with a wide range of people – students, staff, faculty, and executives – giving you unique exposure and face-to-face experience that you wouldn’t find in a typical entry-level IT role.

As our new IT Support Specialist, you will:

Support and analyze. You will act as the first point of contact to receive, diagnose, troubleshoot, document, and resolve technical issues related to hardware, software, and networking. Using remote diagnostic tools, you will address incidents directly, escalate incidents as needed, and provide accurate, detailed documentation. You will deploy and maintain PC and Mac office and lab systems and infrastructure across campuses. You will provide classroom technology support (AV, projectors, computers), assist with onboarding and offboarding by preparing and collecting equipment, and perform regular campus equipment checks, with clear instructions provided.

You will participate in small IT projects and cross-functional initiatives, working with colleagues across the organization to support the strategic imperatives of the institution. You will uphold a positive, inclusive team culture, support knowledge sharing, and participate in the collection and analysis of IT data to inform ongoing improvements.

You will provide after-hours monitoring and support via the case management system as part of the rotational staffing schedule, ensuring timely responses to urgent issues.

You have a diploma or degree in an IT-related discipline such as networking, systems administration, or technical support. You may have 1+ years of IT support or administration experience, ideally in a fast-paced or multi-system environment. You bring customer-facing experience from another industry (e.g., The technical knowledge. Proficiency with IP networking, including firewalls, routers, programmable switches, and wireless networks. You can clearly explain technical concepts to technical and non-technical audiences with patience and empathy. You are comfortable in a 24/7 environment, with flexibility to provide after-hours monitoring and emergency support as part of a rotation. You can prioritize tasks effectively, respond quickly under pressure, and travel regularly to campus locations as required.

Why work at Yorkville University?

At Yorkville University and Toronto Film School, we are united by a shared purpose: placing the student experience at the heart of everything we do. Whether you are teaching, designing curriculum, advising learners, advancing technology, or supporting operations, your work directly fuels learning potential, strengthens inclusive communities, and fosters purposeful curiosity.

In your role, you will have opportunities to help the launch of career-relevant programs, expand your expertise, and access tuition-free courses across our institutions - from certificates to master’s degrees. Our scale offers the best of both worlds: the reach and stability of a national institution combined with the agility of a mid-sized organization, where contributions are visible and valued. You will be part of a diverse and inclusive community where authenticity is celebrated, collaboration is expected, and impact is shared - on learners, colleagues, and your own professional journey.

At Yorkville and Toronto Film School, your work does more than make a difference. At Yorkville University and Toronto Film School, we believe compensation should be fair, straightforward, and supportive of your growth. We strive for equitable, consistent pay, though rates may vary within the same role based on performance, specialized knowledge, and impact.

A virtual interview with a Talent Advisor discussing your interest in the role and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. An in-person interview with the Director, IT Service Experience and the IT Supervisor to share more about your experience related to the role. This will be an opportunity for you to ask questions about the technology, the team, and the clients you will serve.

Diversity, equity and inclusion are a critical component of life at Yorkville University and Toronto Film School and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity-seeking groups.

Yorkville University is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability, please notify Human Resources at Show phone number.

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