Client Services Support Manager

We are hiring part time Client Services Coordinators to work at our Downtown Toronto, office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients. Day (approx 8:00 am - 4:00 pm) and evening (approx 3:00 pm - 12:00 am) shifts are required including weekends and statutory holidays. Successful hires must be available for 6 weeks of training (Mon - Fri 8am - 4pm).
By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.
At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff.
Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
Liaises with clients, staff, and community partners
Reports client and staff concerns to Home Support Supervisor
Liaises with OH representatives regarding client care. Collects and entrees all pertinent client data into the computer system
Provides list, schedules, and performs other administrative duties to support the personal support worker and Nurse program
Minimum of 2 years working in an office setting (healthcare setting preferred)
High school diploma or equivalent
Medical Office Admin Certificate/Diploma an asset
Medical terminology knowledge an asset but not required
Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
Excellent English written and verbal communication skills (Additional language skills considered an asset)
Proficient in Word, Outlook and ability to learn proprietary software

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.
If you require accommodation because of disability through the recruitment process, please contact Human Resources at (Voir email sur jobs.smartrecruiters.com Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.