Mortgage Associate (Mortgage Broker)

Retail Banking Sales & Service

To meet our goal as the fastest growing retail bank in Canada we need Mortgage Specialist Associates to deliver a consistently exceptional customer experience in supporting our team of Mortgage Specialists. At BMO we have some of the most productive mortgage specialists in the industry which will allow you to achieve your very best at coordinating and providing a smooth fulfillment process. You'll be accountable for input and mitigation of retail credit applications and provide marketing, event co-ordination, and general administrative support to assist the Mortgage Specialists in effectively maintaining positive and ongoing contact with their broader referral network. Inputs and mitigates credit applications in coordination with internal partners and customers to facilitate smooth fulfillment and ensure documentation meets stipulated terms and conditions.

Monitors approved home financing applications to coordinate collection of all required documentation.

Provides administrative support by maintaining a database of third party referral sources and customers including development and maintenance of a marketing calendar.

Ensures third party referral sources are kept aware of the latest BMO offers and news including preparing and sending updated rate sheets.

Provides marketing, event coordination, and general administrative support to assist the Mortgage Specialist in effectively maintaining positive and ongoing contact with their broader referral network.

Completes pre- and post- sales activities that support business and market share growth.

Understands customer needs to offer financial solutions that meet customer goals.

Receives and fulfils approved home and/or investment financing applications to provide accurate and efficient credit and administrative support.

Monitors home financing applications to advise BMO colleagues of any issues that might impede turnaround time and/or approval.

Delivers exceptional customer service that builds trust through expertise, responsive service, and support.

Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.

Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners.

Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.

Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.

Coordinates and executes specific activities for the implementation of strategic initiatives; Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.

Documents updates in BMO's internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.

Analyzes data and information to provide insights and recommendations.

Gathers and formats data into regular and ad-hoc reports and dashboards.

Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.

Typically between 1 - 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.

If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.

Working knowledge of personal lending and mortgage products and services.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.