Senior’s Care and Support Specialist

About Fullscript We’re an industry-leading health technology company on a mission to help people get better. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

Fullscript is looking for a Support Enablement Specialist to help our Customer Support and customer-facing teams stay informed, confident, and ready to deliver excellent customer experiences.

You’ll create training content, internal communications, LMS resources, and scalable templates that help frontline teams quickly understand what’s changing, why it matters, and how to apply it in their day-to-day work.

This is a hands-on execution role for someone who enjoys simplifying complex information, building useful learning materials, and partnering cross-functionally to support high-quality service at scale. Reporting to the Support Enablement Manager, you’ll play a key role in strengthening release readiness, improving knowledge adoption, and helping Fullscript’s teams deliver consistent, world-class support.

Develop training deliverables and internal communications for our customer support teams to educate on platform releases and enhancements.

Recommend and apply the most effective mix of learning modalities, including instructor-led, virtual, eLearning, microlearning, and on-the-job support tools.

Build foundational structured templates for modular training delivery, allowing cross-functional teams to "plug and play" their own components into eLearning courses developed for support to reuse with their respective audiences.

Consult with stakeholders across the business to assess learning needs, synthesize complex information and translate complex concepts into clear, engaging and instructionally sound learning experiences and support materials.

Integrate AI authoring tools (video editing, quiz generation, copywriting) to accelerate content development and scale efficiency.

Maintain the LMS course library (Cornerstone), ensuring accuracy, version control, and technical relevance.

Use learner feedback, data and business input to evaluate learning effectiveness and continuously improve over time, optimizing training delivery and learner retention.

3+ years experience in Support Enablement, Instructional Design, or Learning Ops roles within a fast-paced SaaS or HealthTech environment.

• Exceptional communication skills with the ability to create clear, concise and learner-focused materials.
• Experience developing eLearning solutions for adult learners using interactive and multimedia approaches.
• Experience with learning management systems and digital learning environments (Cornerstone, Articulate, 360Learning, Camtasia, Vyond, Adobe Creative Cloud, etc.).
• Understanding and application of key design concepts such as ADDIE, Universal Design for Learning (UDL), and Accessibility standards within eLearning content.
• You’re a motivated self-starter with an ability to work independently and balance multiple projects.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies

Bonus if you have

Professional certifications (ATD, CPTD, or Adult Education post-grad) considered an asset.

Experience with CRMs used by Support teams (Intercom, Zendesk, Gladly, Amazon Connect, Dixa, etc.), content management systems (e.g.Zendesk, Payload, Wordpress, Paligo, etc.), 60,000 to $85,000 CAD DOE

Remote-first flexibility to work where you work best, with Ottawa, Toronto, Kelowna, or Calgary preferred for this role

Flexible PTO and competitive pay, because work-life balance matters

Fullscript discounts to save on high-quality wellness products

Continuous learning opportunities to grow your skills and career

Fullscript shares salary ranges to support transparency and help candidates make informed decisions. We review pay regularly to stay aligned with market data and internal equity. Great work happens when people feel supported, trusted, and inspired. Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. Accommodations are available upon request at View email address on canada.jobradars.com offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. fullscript on YouTube

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.