VP of Operations VP of Operations
Optiom Inc
Optiom stands as the trusted leader for replacement insurance across Canada. Because we genuinely care about you and what matters most, our sole focus is keeping you whole when the unexpected happens. VP Operations
Optiom, Canada's leading replacement insurance provider, is at an inflection point. The organization is ready to transform how it delivers on its promise to customers and partners. This newly elevated VP Operations role has been created to lead that transformation. This is an opportunity to shape the operational backbone of a growing national business. As the VP Operations, you will be building scalable infrastructure, developing leadership talent, and embedding operational discipline across the enterprise. The successful candidate will have a seat at the senior leadership table and direct influence on Optiom's trajectory.
Partner with the Senior Leadership Team to drive enterprise initiatives, ensure cross-functional alignment, and support execution of organizational priorities.
Lead and oversee client care operations, including claims management, partner support, retention and premium finance, and related operational functions.
Establish shared services as a true centre of excellence that enables the business, improves efficiency, and supports scalable growth.
Implement operational metrics and performance dashboards that drive visibility, accountability, and continuous improvement across functions.
Assess, strengthen, and develop the operations management team by identifying capability gaps, building leadership depth, and addressing development needs.
Build, lead, and mentor high-performing, multi-functional management teams, with a strong focus on leadership development and succession planning.
Lead significant operational change initiatives, including process improvement, organizational transformation, and post-acquisition or integration efforts.
10+ years of proven working experience in Operations or similar role.
- Bachelor’s degree in Business, Operations, or related field an asset.
- Strong drive for building, improving, and evolving processes and programs.
- Strategic and creative mindset.
- Full Time
Inclusion and Equal Opportunity Employment
At Optiom, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. Hybrid model – 3 days in office, 2 days remote.
Job Types: Full-time, Permanent
Casual dress
Dental care
Employee assistance program
Life insurance
On-site gym
Work from home
Work Location: Hybrid remote in Calgary, AB T2P 1H5
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