Customer service agent - Bank

Job Description
Please note that successful candidates will be required to offer and maintain mobility between the branch locations listed in the "Job Available at Other Locations" section of this job posting.
As part of RBC's commitment to providing exceptional client service and achieving its business objectives , the ability and willingness to travel or work from any RBC location listed in this section is a condition of employment.
What is the opportunity?

As an RBC Ambassador inside our branches, y ou wi ll put clien ts first and fin d solutions t o the ir indi vid u al needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self- motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.
What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
• Focus on education and demonstration, leverage technology to deliver a memor able clien t experience, drive solutions and retain business
• Contribute to team res ults by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivat e and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?
Must-have

• Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment.
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours.
• Eagerness to learn and determination to succeed.
• Bilingualism (E ngl ish and French) required , as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• Track record in building rapport a nd maint aining client relationships within the financial, service or retail industry.
• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to kee p growi ng, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits , competitive compensation.
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details
Address:
2665 RUE KING O:SHERBROOKE City:
Sherbrooke Country:
Canada Work hours/week:
25 Employment Type:
Part time Platform:
PERSONAL & COMMERCIAL BANKING Job Type:
Regular Pay Type:
Salaried Posted Date:
2025-10-23 Application Deadline:
2026-03-01 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.