Client Service Advisor I

Your Opportunity:
Alberta Health Services (AHS) is seeking 2 Casual Protective Services Officers (PSO). As a PSO, you can make a difference by ensuring a safe and secure environment for all AHS staff, patients and visitors. You’ll discover a career that complements your lifestyle. With opportunities in communities across the province, great benefits, and room for growth, there is no shortage of reasons to join our team. In this role, as a PSO, you will be a first responder to critical events within a team environment, while managing your time and setting priorities. You will have the opportunity to work in various PS departments such as a member of the Hospital team or a member of the Community and Rural mobile unit. You will also have the opportunity to integrate with the clinical care team to directly improve patient & family experiences, as well as foster an inclusive workplace that supports the health and safety of all people. You will be responsible for wayfinding, providing customer services to patients, visitors and stakeholders, as well as general support. You will need strong interpersonal and communication skills to promote collaboration, respect, and mitigate high-stress situations. Your compassion and ability to relate to patients, visitors, and communities will help de-escalate conflict and create a positive, safe, diverse, and welcoming environment for all. Documentation and reporting are a key part of this role. You will utilize the Perspective reporting system to prepare detailed, written documentation of all security and life safety incidents. This position requires a high degree of critical thinking, sound judgement, discretion, and de-escalation techniques. Sound working knowledge of legislation, policy and legal authorities are a necessary skill for the PSO. This role will provide valuable experience and exposure to grow with AHS Protective Services.
Description:
As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and AHS property including: violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons and first responder to critical events. You will provide support for facility departments on matters of security and safety practices, participates in reviewing and recommending policy, and fosters and maintains positive public relations through relationships with internal and external contacts.

Classification: Protective Services Officer II
Union: AUPE GSS
Unit and Program: MHRH Protective Services
Primary Location: Medicine Hat Regional Hospital
Location Details: As Per Location
Multi-Site: Multisite

FTE: 0.00

Posting End Date: 28-APR-2026
Employee Class: Casual/Relief
Date Available: 08-JUN-2026
Hours per Shift: Varies
Length of Shift in weeks: Varies
Shifts per cycle: Varies
Shift Pattern: Days, Evenings, Weekends, On Call
Days Off: Other
Minimum Salary: $40.15
Maximum Salary: $45.99
Vehicle Requirement: Driver's License, Vehicle Provided Required Qualifications: High School diploma or equivalent. Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General. Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program). Valid Class 5 (non-GDL) Driver's Licence. Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.
Additional Required Qualifications: A successful PARE must be completed and submitted prior by May 15 ,2026, to be eligible for an interview. In addition, the PARE test will be successfully completed within 6 months prior to July 31, 2026. You must show that you have a class 5 non GDL drivers' license. You must have a valid Current First Aid and CPR Level C - AED certification prior to the interview.
Preferred Qualifications: Preferred candidate shall reside in Cypress County Alberta or in Medicine Hat Alberta area, so to be available for short notice call ins. The preferred candidate will have two years’ post-secondary education in Security, Law Enforcement or Criminal Justice. The Preferred candidate will also have two years. security/law enforcement experience. Training in CPI Non-violent Crisis Intervention training, and experience within a healthcare setting is an asset.