Customer Service Associate Part Time (Contract)

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application. Part-Time Support
32.05-$37.16-Hourly
Length of Contract
Posting Information
This job posting is now accepting applications from all qualified individuals.
Posting Closing Date
Please note: jobs are posted until 11:59 pm on the job closing date.
Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. As the first point of contact, the Enrolment Services Representative (ESR) position is an essential resource to College stakeholders and to students before and throughout their tenure at Algonquin College.
Reporting to the Manager, Enrolment Support Services the ESR provides information and assistance through multiple mediums to prospective students, current students, and alumni seeking information and/or assistance with services offered by the College in general and specifically the Registrar’s Office. In carrying out these responsibilities the incumbent collaborates with multiple departments throughout the College. They make time sensitive decisions, performs a wide variety of financial aid record keeping, academic and finance related tasks.
Additionally, the position provides information and administrative services related to registration, admissions, specific College related activities, and general College information. a one-stop service to attract, enroll and retain students. The ESR is responsible for providing training support to all new full and part-time staff. ESRs provide a wide scope of activities associated with College services and events in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Freedom of Information and Protection of Privacy Act, Ministry for Advanced Education and Skills Development (MAESD) and College guidelines and policies.
Responding to and escalating complaints accordingly;
Assisting clients with Continuing and Online Learning (COL) registration and withdrawals;
Request refunds (sub-ledger analysis required);
Manual intervention with failed online registrations;
Taking payments through a variety of methods i.e. debit, money order, online transfer, cheque (personal and certified) and credit card.
Confirm receipt of OSAP funding through Ministry of Training and Colleges and Universities (MTCU) portal;
Assistance with completion of OSAP application and documentation through screening, assisting, amending/updating documents/systems as required;
Reviewing applications and verifying data for accuracy and completeness;
Informing students of financial assistance programs available for part time and full time studies by providing detailed information on current government and institutional programs;
Evaluating and interviewing clients to determine if there are grounds for appeals to their funding by using solid judgment based on knowledge of Ministry policies.
Performing necessary data entry on the Genesis and MTCU systems; Resetting Personal Identification Number (PIN);
Administrative
Staying abreast of college policies and procedures;
Drafting letters for students and other third party requestors;
Assisting clients with form completion;
Entering data, tagging documents into Registrar’s Office database;
Creating international student profiles;
Processing contract documents (specialty registration);
Administer the release of all financial assistance to students;
Verifying client identification provided to ensure security of loans, grants and cheques;
Verifying income data to confirm or adjust entitlements;
Identifying and communicating opportunities for process improvement.
New Employee Orientation and Training
Demonstrates correct methodologies, processes and procedures for new full-time and part-time staff;
Supports onboarding of new colleagues, reinforcing Team Lead training and answering questions on process and policy.
Minimum of two (2) year diploma in Business Administration, Office Administration, Public Administration or equivalent;
Minimum of three (3) years experience in a high demand customer service setting; student service setting preferred.
4 days per week, 6-hour shifts, eligible for flexible work arrangement with most days onsite.

~ Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion ), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development . Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024
Inclusion, Diversity, Equity, and Accessibility (IDEA) : We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation
Flexible Work Arrangement Policy . Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy (subject to change) .
Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.
Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities.