Student Success Manager - Education

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?
Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.

Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
Advise the team on possible value add solutions to support the student
Provide the global team insights into local cultural nuances and demands
Proactively manage and foresee issues by resolving complaints or escalations in a timely manner

1-2 years experience in customer service, project management or transferable role

• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• 1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!