Customer Success Manager

Customer Success Manager – Clinical Partnerships

• Lead strategic check-ins with medical practice partners to ensure alignment on objectives, monitor performance metrics, and identify areas for enhancement.
• Drive adoption of Meroka’s operational, financial, and technology-enabled tools by analyzing each clinic’s needs and recommending tailored solutions.
• Manage a portfolio of clinic accounts , maintaining oversight of engagement milestones, satisfaction, and progress toward business goals.
• Act as a primary advisor to clinic staff and providers, offering actionable insights, sharing best practices, and outlining next steps for sustainable growth.
• Collaborate cross-functionally with Operations, Product, and Engineering teams to channel clinic feedback into ongoing product and service innovations.
• Utilize Meroka dashboards and operational data to conduct performance analysis, identify operational bottlenecks, and surface emerging clinic needs.
• Present value-added service opportunities by aligning proposed enhancements with the unique objectives and workflows of each clinical partner.

Success in this role involves:

• Applying deep experience in account management and client relationship management within growing or agile environments, especially where healthcare is an asset.
• Engaging confidently in stakeholder communication, from front-desk personnel to physician-owners, using a consultative and solution-driven approach.
• Executing data analysis, performance analysis, and performance monitoring to deliver impactful insights and support continuous improvement.
• Balancing multiple priorities while providing reliable, proactive client support that drives adoption and value for clinical partners.

Profile description

We are looking for candidates who thrive in building lasting relationships and take a consultative approach to client engagement. Our ideal team member is naturally empathetic, enjoys collaborating with diverse personalities, and is deeply motivated by the impact of helping others achieve their best results.

• Relationship-Oriented: You connect easily with both clinical and administrative stakeholders, from front-desk staff to senior physician-owners. Earning trust and fostering a sense of partnership are at the heart of your work style.
• Consultative Communicator: Your communication style is approachable, clear, and confident, allowing you to guide strategic conversations, handle objections constructively, and convey insights and recommendations tailored to varying audiences.
• Account Management Expertise: You bring experience in customer success, account management, sales development, or business operations, ideally within service-focused or fast-paced environments.
• Data-Driven Curiosity: You have a knack for analyzing operational data, identifying patterns, and translating performance metrics into actionable improvement plans.
• Solution-Oriented: Understanding each client’s unique model energizes you, and you naturally propose solutions that align with their needs and goals. You identify ways to create added value, surfacing opportunities for the client’s benefit.
• Skilled Multitasker: You comfortably manage multiple priorities at once, maintaining careful oversight of progress, deadlines, and engagement levels across your client portfolio.
• Collaborative and Insightful: You enjoy working cross-functionally, sharing client feedback, and helping shape product or service enhancements—always keeping the customer’s voice central to decision-making.
• Exceptional English Proficiency: Your command of English supports nuanced, professional communication in both conversations and written updates.
• Healthcare Affinity (a plus): Exposure to healthcare settings, or a keen interest in supporting medical professionals, is highly valued for success in our team.

If you are driven by partnership, eager to deliver impact through data and insight, and have a passion for enabling others to achieve operational excellence, you will excel in this role.