Field Service Consultant - Fully Remote

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. This feedback was then finalized into ESW Corporate Values.

• Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.
• This position reports to the Manager, Field Service Delivery.

Field Service Consultant

• Candidates will be from the Edmonton area and will be providing support at various client sites within the Mid – Northern Alberta region.
• Full time, Permanent

Hours: Some hours will be scheduled, others will be ad hoc with some after-hours support required as needed
Technical expertise – advanced knowledge of applicable software and hardware

• Client Service Excellence - strong client‑centric mindset with the ability to deliver exceptional service in diverse and sometimes high‑pressure environments.
• Problem‑Solving & Analytical Thinking - Ability to analyze complex technical issues and implement effective resolutions both remotely and onsite.
• Independence & Team Collaboration - Demonstrated ability to work independently in remote settings while contributing effectively to team‑based projects.

Adaptability & Prioritization - ability to manage multiple priorities, shifting schedules, and varying client needs
Assist our clients by working on a variety of IT-related projects, providing additional or backfill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field as well as emergency support when required. Support can be expected to be provided both in person as well as remotely.
This position may require traveling to and working at remote sites.
You will be supplied with a mobile device to ensure our clients have support at all times.
You will be supplied with a Fleet Truck for client site visits.
The successful candidate must be client centric (internal or external) and must have excellent client service skills

Work will include deployment and support of hardware and/or applications.
These functions will be performed in a team environment, but you will also have individual duties to perform which may include clearing any debris left from the deployment.
Retrieving equipment and updating the online database with the newly deployed equipment as well as the old equipment.
Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required
Supervision of third-party contractors performing IT-related installations or maintenance may be required
Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required
CompTIA A+, Network + and PDI+ certifications are desirable
Experience working within ticketing/tracking software is required.
Point to Point Wireless experience, app virtualization knowledge, would be valuable skills
Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess
Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required
Network and fiber optic cable installation and termination experience are desirable
Proficient verbal and written English skills are required
Basic vehicle maintenance skills, checking oil, tire pressure, etc.

Client focus and advanced client service skills
Proficient verbal and written English skills are required
CompTIA A+, Network + and PDI+ certifications are desirable

This position may require the successful candidate to travel extensively
Camps supplied by the client have a zero-tolerance policy regarding drugs and alcohol (dry camps)
Schedule will vary depending on location being supported
Unscheduled or after-hours support may occasionally be required
Client Infrastructure Groups – These individuals may assist with ongoing operational and project-related work
Client Project Managers and/or Business Analysts - These individuals may provide direction regarding ongoing project-related activities
Clients in the field - Your daily contact will be with the individuals working at the client's field sites
IT Consultant reports to the Service Delivery Manager
These must be obtained prior to traveling to any client field sites. Wire strippers
Wire Crimpers (RJ-45, RJ-11, Coax)