Data and Intelligence Practice Leader

Whites Road Animal Hospital a well-established Small Animal practice is seeking a progressive and innovative Practice Manager (PM). Our team is driven to provide the level of service and care we would expect for our own pets. We empower pets to live the best life possible and take pride in our ability to foster healthy long-term relationships with the community. The Practice Manager will provide onsite leadership and oversight of the veterinary health care team at Whites Road Animal Hospital and Hwy 2 Veterinary Office. The role is to ensure that high quality care is provided to all of our patients and their loved ones. If you are an intuitive team player with strong emotional intelligence we want to hear from you. If you have a desire to work with a team that is committed to creating a better veterinary experience for pets their pet parents and the professionals that provide this care - please get in touch.
Provide onsite leadership and oversight of the veterinary health care team in order to maximize overall business performance of the hospital
Lead the continuous improvement of the quality of customer service and medical care
Work alongside the Medical Director to resolve client concerns
Oversee that all client communication such as welcome letters sympathy cards and newsletters are sent in accordance with Hospital protocols & approved timelines
Implement team scripting in-Hospital marketing and social media content to help capture new clients bond current clients increase referrals and generate community goodwill
Meet client needs for timely veterinary care. Tracks new clients/patients frequency of visits and achieves predetermined goals for appointment and surgery fill rates
Understand and help manage the financial drivers of the hospital
Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan
Work with Regional Manager and Medical Director to prioritize equipment and facility needs. Keep financial records and establish maintain and balance various accounts using manual and computerized bookkeeping systems
Verify that the financial health of the Hospital supports planned new hires
Collaborate with Regional Manager and Medical Director to recruit mentor and retain a team with an emphasis on accountability high morale collegiality effective teamwork and high moral standards
Monitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director and implement an action plan where necessary
Meet expectations and timelines determined by Regional Manager in relation to hospital initiatives. Review feedback with Regional Manager from data management and reporting platforms. to analyze and make effective actionable decisions that impact operations including but not limited to asset purchases new hires rate changes and conflict resolution
Work with Home Office to ensure that all voluntary and mandatory controls standards requirements rules & regulations are followed & any training needed is conducted (Employment Standards CVO AAHA WHMIS OHS Xray etc)
Ensures the hospital team is able to succeed in their duties by providing coaching development training mentorship and education as required
When Reception coverage is needed: the Practice Manager will assist with clerical and reception duties client and in-patient intake and discharge duties schedules appointments answers questions and maintains front office and exam room flow.
A minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical health care team is preferred
Education and training in business administration preferred
Experience with coaching conflict resolution and performance management
Total Compensation - we will support your personal financial and professional growth through:
A Competitive Wage Rate
A Comprehensive Health Benefits Package (Medical Dental & Vision premiums paid by clinic)
Professional Services Coverage (chiropractor massage therapist physiotherapist acupuncturist and more)
Enhanced Mental Health Practitioner Coverage
P3 Pawsitive Health & Lifestyle Spending Account
Employee Assistance Program
Paid Vacation Time
Paid Sick & Personal Emergency Days
Generous Veterinary Discounts (75% off services for your own pets and an extended family and friends discount)
Eligibility for EBITDA-based Performance Bonus
Relocation Allowance to assist with moving expenses can be arranged for out-of-town candidates
Visit our website at:
P3 was founded to connect the resources and capabilities of a large company and the personality and flexibility of an independently owned hospital. Our mission is to empower veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. If you would like more information about how your data is processed please contact us.