ServiceNow Application Developer

Contributes to the overall success of the Information Technology & Solutions (IT&S) globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are always compliant with governing regulations, internal policies and procedures.

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Design, develop and configure ServiceNow modules such as ITSM, ITOM, ITAM, APM, and others based on business needs.

Implement workflows, business rules, and automation to streamline processes and improve user experience.

Integrate ServiceNow with other enterprise systems using technologies like REST and SOAP web services.

Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.

Ensure projects are delivered in a timely manner honoring the allocated budget and timelines.

Create and maintain documentation on application configurations, system integrations, and process workflows.

Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.

Stay up to date with the latest ServiceNow features and best practices to provide efficient solutions.

Responsibilities may also include participation in component and data architecture design; performance monitoring, product evaluation and buy vs. Taking part in cross training with peers on different aspects of development.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.

Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.

Computer Science Diploma or Degree; or related work experience.

ITIL Foundation certification or training

Experience with ServiceNow modules such as ITSM, ITOM, ITAM, EA.

Experience with JavaScript, HTML, CSS, and good knowledge of web technologies

Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques.

Experience with Agile and Scrum methodologies.

ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD) are a plus.

Ability to do research and development of new ways to leverage the ServiceNow platform.

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.

Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.