Service Writer (Customer Service)

Grow with us, and have a part in making Huron Tractor the "Right Choice" for our Customers!
Huron Tractor is one of John Deere's largest partners in Canada, with eleven locations servicing Southern Ontario.
We're proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.
The Service Writer is the first point of contact for service-related inquiries at the Hyde Park location. Reporting to the Service Manager, this position provides customer service and administrative support to help ensure the Service Department operates efficiently. The successful candidate will coordinate service appointments, maintain accurate work orders and customer records, support departmental billing and payroll processes, and communicate regularly with customers, technicians, and other departments.
Respond to phone and in-person inquiries regarding service appointments, equipment pickup and delivery, and repair status.
Direct specialized or escalated customer inquiries to the Service Manager.
Assist customers with equipment drop-offs and pickups. • Follow up with customers regarding repair work.
Special service campaigns
End-of-warranty inspections
ASI inspections
Ensure customer email addresses and contact information are complete and current.
Open work orders for scheduled equipment and advise the Service Manager and Back Parts Counter Advisor of known parts requirements.
Monitor work orders through completion, customer payment, and closing.
Open, coordinate, and bill trucking requests.
Maintain organized Service Department records and paperwork.
2-3 years of experience in a sales advisor/service role

• General understanding of mechanical/technical terms
• Proficiency with standard computer applications, including Microsoft Office, Excel, email, and internet based systems.
• Ability to work on a Saturday rotation, as well as extended hours during seasonal demands

The posted range reflects the skills and qualifications listed above
~ Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.
Great training opportunities through John Deere, as well as internal training
Excellent team environments with a Social Committee that plans great events
Dental care
Disability insurance
Employee assistance program
Life insurance
On-site parking