Full Time Retail Store Manager

Job Responsibility:

*DUAL-STORE MANAGER - Full time, Fixed-tem (12 months)* Manitobah

dedicated to a greater c

tural diversity throughout

r busines

• perations and hiring proces
• _*As a company

ted in Indigenous cultur

Manitobah is committed to hiring Indigenous employees wherever possible; applicants are strongly encouraged to self-declare.*_ Do you have a deep understanding

the Indigenous Culture and a passion for leading a sales team in delivering an outstandi

shopping experience for

itobah customers? If so, we wan

t you to join our team! *WHAT YOU WILL DO* Reporting to the Director of Retail, the Dual-Store Manager is responsible for daily operations of the stores, ensuring the store achieves its sales goals, meets merchandise standards, and delivers operational excellence by building and leading a high performing team. The Manager will ensure to deliver an outstanding shopping experience that reinforces Manitobah's brand reputation as a preferred retail destination in the community. *WHAT WE OFFER * Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products. *LOCATIONS - Ottawa, Ontario* * St. Laurent Centre - 1200 St. Laurent Blvd. * Bayshore Shopping Centre - 110 Bayshore Drive *KEY RELATIONSHIPS* * Reports to: Director of Retail * Key Relationships: Our Customers and Sales Team * Direct Reports: Retail Ambassadors and Key Holders *KEY RESPONSIBILITIES* * Greet and engage customers in a manner that models exemplary customer service, in coherence with sales model. * Supervision of Retail Ambassadors and Key Holders. * Coaching and motivating the team to reach and maintain top performance and provide an exceptional customer experience. * Lead performance reviews with your team and set action plans accordingly. * Delegate tasks when necessary to store Key Holders. * Set goals and lead measures to achieve store sales budgets. * Executing standards in recruiting, hiring, training, customer service, visual merchandising, and store operations. * Set up and manage an efficient and organized inventory stock room. * Collaborate with HR in the recruitment of Retail Ambassadors. * Facilitate onboarding and continued training of Retail Ambassadors. * Create and manage staff scheduling. * Responsible for approving and ensuring bi-weekly timesheets are correct for payroll. * Attend weekly manager meetings and one-on-ones with Director of Retail. * Enhance brand loyalty by empowering team to create a natural and personable experience for customers. * Executing in store workshops and special events. * Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution. * Ensures all merchandise is properly ticketed and displayed accordingly. * Responsible for ensuring cleanliness standards; visual merchandising standards are met. * Maintain adequate stock through efficient inventory management. * Track inventory and communicates stock replenishment needs. * Manages administrative systems and procedures effectively and in accordance with company policies * Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination. * Ensures store operates within its budget. * Responsible for adherence to all loss prevention and security policies, as well as credit procedures (e.g., credit and debit cards, employee purchases, discounts, deposits, returns and exchanges). * Other related duties as assigned *IDEAL EXPERIENCE* *Professional Experience:* * Two (2) to three (3) years' experience in retail management role required * Two (2) to three (3) years of experience supervising in a retail environment required Experience working in an Indigenous or culturally sensitive environment is an asset *Educational Requirements: * * Completion of high school. * College Diploma in Business or Management field is considered an asset. Visit our website to learn more and apply! Job Types: Full-time, Fixed term contract Contract length: 12 months Pay: From $22.00 per hour Expected hours: 40 per week Benefits: * Employee assistance program * Store discount Application question(s): * Are you committed to working with a vibrant global brand, rooted in Indigenous culture that aims to honour and make a positive impact in Indigenous communities? * Are you willing and able to travel up to 35 km from this store location if/when required? Work Location: In person Expected start date: 2024-07-22