Manager, Billing Operations

Branch Manager - Ferguson Moving & Storage
Victoria, British Columbia Reports to: Regional Manager
The Branch Manager leads all daily operations of a Ferguson Moving & Storage location, with full accountability for team performance, service quality, and branch profitability. This hands-on role oversees dispatch, supports field crews, enforces company standards, and builds a results-driven, high-performing team culture.
Branch Managers are expected to take ownership of key outcomes including efficiency, customer satisfaction, claims, and revenue. They attend site visits as needed, including sales walkthroughs, service issue resolutions, and leadership presence on complex jobs. The role is supported by a centralized head office team for HR, recruiting, sales, accounting, fleet, and marketing. Occasional travel may be required for training or inter-branch collaboration.
That's why we offer our Branch Managers:
Competitive pay with performance-based bonus potential
A supportive, team-first culture that values accountability, integrity, and customer service excellence
As a leader with Ferguson, you'll be part of a nationally recognized brand that takes pride in doing the right thing for our customers, our team, and our communities.
Operations and Field Execution
Ensure trucks are prepared, equipped, and maintained daily
Monitor real-time job progress, respond to changes, and maintain service quality
Provide hands-on support in the field as needed for key jobs or operational challenges
Work with customers on site visits, estimates, claim investigations, or other operational needs
Team Leadership and Performance
Conduct daily check-ins, ongoing coaching, and resolve performance issues proactively
Customer Experience
Build strong relationships with local repeat clients and high-value customers
Storage and Inventory Oversight
Track inventory and storage container usage in the CRM
Assist with storage-related accounting, reconciliation, and billing follow-up when needed
Site Visits and Sales Collaboration
Visit job sites to support crews, verify quality, or troubleshoot issues
Local Marketing Support
Perform local area marketing efforts at the branch level
Ensure uniforms, trucks, and property reflect Ferguson's brand standards
Share local advertising ideas or community engagement opportunities with the marketing team
Compliance and Claims
Ensure adherence to safety, security, and company policies
Support the Regional Manager in investigations and claim resolution
Support and Training
This role is supported by a national team including recruiters, inside sales reps, fleet and facilities teams, HR, and marketing. Training, collaboration across branches, and occasional travel to head office or other locations are part of this leadership role.
Includes a base salary with performance-based bonuses tied to profitability, customer satisfaction, and operational efficiency. Strong performance can lead to expanded leadership opportunities within Ferguson.
Background in moving, logistics, field operations, or service delivery
Strong customer service mindset and ability to resolve issues calmly
Tech-savvy with CRM, dispatch, or Google Workspace tools
Forklift certification may be required depending on the location