Manager, Client Services & Project Management

Clark Construction Management is an established construction management company that offers career opportunities where you can discover your potential and make a significant contribution to the overall success of your professional career and the business.
The Project Director reports to the Vice President and is accountable for overseeing the project management team. The Project Director will provide strong client relations and will be responsible for the overall profitability of CCM High Rise Projects. The Project Director provides leadership and mentorship to the High-Rise Project Management Teams.
Accountable for all CCM High Rise projects and ensure contract documents, schedules and profitability meets or exceeds profitability targets.
Be main point of contact for escalated client issues or contract disputes. Review contract documents with project participants to ensure terms are clear on deliverables, which will ensure project work will be completed on time and within budget.
Liaise and consistently communicate with the Field Operations Teams to ensure projects and decisions are made collectively.
Develops, communicates and monitors CCM standards, practices, and protocols to ensure project management teams are consistent with project procedures.
Mentors, guides and coaches Senior Project Managers on resolving escalated disputes related to contract requirements.
Establish and communicate CCM project objectives as it relates to critical milestones, budget schedule, and client satisfaction.
Lead weekly high rise meetings with Senior Project Managers. Provide mentorship and guidance in quarterly High-Rise Project Management meetings.
Establish and maintain strong and effective relationship with internal and external stakeholders, including clients, suppliers, consultants, and subcontractors.
Provide reports and frequent project financial updates and projections to the Vice President detailing financial status of projects.
Provide guidance to Senior Project Managers on project deliverables for projects to be completed on time, within budget and in compliance with project contract.
Lead teams in the completion of an organizational and responsibility matrix at the start of the project.
Oversight of project cost reporting and forecasting to ensure consistency across the high-rise project management teams.
Create a culture of accountability with clear expectations and responsibilities tied to the project priorities.
Accountable for the profit / loss performance of all CCM High Rise projects.
Manage the RFP’s and Tendering of Projects as they are developed by the Project Management Teams.
Manage the high-rise monthly report and project execution plan for each project to ensure project management teams are consistent with reporting.
Accountable for project organization and staffing. Ensures projects are aligned with the right people with the right skills set. Responsible for identifying, attracting, and onboarding new hires to ensure a seamless integration in the organization and on the project team. Hold Senior Project Managers accountable for consistent processes and training to ensure Project Managers are following a consistent onboarding process.
Liaise with the Senior Project Managers, Cost Controls & Accounting team in reviewing project monthly billings to tracks costs to ensure budgets are maintained.
Maintains excellent relationships with Owners, Designers, Consultants and Subcontractors. Collaborates with Senior Project Managers to ensure Project Management practices, processes and procedures are consistent across all the high-rise teams.
Promotes a collaborative and team atmosphere across all projects within the Senior Project Manager’s portfolio.
Mentor, coach, develop and performance manage project teams. Responsible for the completion and review of project management teams’ performance reviews.
Provide guidance to Senior Project Managers during Preconstruction in preparing, revising, and monitoring information regarding reports related to costs involved in developing project budgets, as required.
Oversee and understand commitments being made to clients and associated risks.
Reviews department processes annually on merit and profitability and improves the performance of the department.
Proactively seek new business opportunities within the high-rise market through relationships as well as participating in industry, client, and community events.
Post-secondary education degree or diploma in a construction related area of study.
Minimum of twenty (20) years of direct project management work experience working in high-rise construction.
Previous experience working on complex and/ or high-risk projects.
Advanced knowledge of Quality Management, Risk Management practices and techniques, procurement, construction documents, contracts and contract law, Cost Control, Forecasting & Project Cost Reporting and Scheduling & Constructability.

Demonstrated success in leading project teams to deliver projects on time and on budget.
In-depth knowledge of the construction industry and company operations specifically construction specifications, building materials, methods and procedures.
Strong conflict management skills and the ability to be persuasive and motivating.
Understands consistent concerns and sees bigger picture across projects that impacts teams.
Able to build and maintain lasting relationships with all business units.
Strong Time Management for Multiple Teams/ Projects
Workforce Planning
Leadership Skills (building teams)
Financial acumen & Cost analysis skills
Conflict Management
Coaching/ Mentoring
Change Management
Extensive Health and Dental Program
Employee Family Assistance Program
Generous Vacation Day Program
Personal Days
Community Initiatives
About Us (Who is Clark Construction Management?) :
Clark Construction Management was established in 2017 under the leadership of Mike Clark and has continued to expand into a diverse and innovative team. We strive to be a leader in providing value-added construction services to our customers by creating a successful partnership with them throughout the construction process. Our ledge is to establish lasting relationships with our customers by exceeding their expectations and gaining their trust through exceptional performance by every member of the CCM team.
Clark Construction Management's recruitment process includes accommodation for applicants with disabilities. Clark Construction Management is committed to accessibility for all, and we approach accessibility from an inclusive perspective and will do everything reasonable to accommodate.
Clark Construction Management does not use artificial intelligence (AI) tools to screen, assess, or make decisions regarding candidates during the hiring process. While Clark Construction Management does not use AI directly, these platforms may use automated or AI-enabled features as part of their platform functionality; This job posting reflects an existing vacancy.
Our Commitment to Diversity, Equity and Inclusion: Clark Construction management is committed to creating a diverse, inclusive, and welcoming workplace. We are committed to providing equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.