Customer Service Agent (Pool)

Imagine spending your summer by the pool, enjoying the energy and sunshine while connecting with people and promoting healthy lifestyles. If you're passionate about providing excellent customer service and thrive in a team environment, this could be the perfect opportunity for you!

As an Outdoor Pool Customer Service Representative, you'll be the friendly face at the front counter, ensuring every visitor has a positive experience. You'll be sharing information about our programs and services, supporting daily operations, and contributing to a welcoming and inclusive atmosphere for all.

Provide detailed information about the facility, programs, products, and services to patrons both in person and over the phone

Interact with various community groups and members of the public, including seniors, youth, and persons with disabilities

Collect facility admission fees, sell concession products, handle cash, and prepare daily deposits

Support facility operations by controlling and directing admission to various areas of the facility

Perform administrative duties such as word processing, data entry, and generating inventory reports

Provide First Aid, CPR, and emergency evacuation support as needed

Completed Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college

Some experience in customer service and cash handling

Assets:

Experience with recreation or attraction related registration and booking software (such as Intelli)

Ability to converse in a second language

Excellent customer service, effectively and courteously dealing both with the public and staff

Knowledge and familiarity with point of sale and registration software.

Knowledge of cash handling practices, policies and procedures.

Proficiency with a variety of related computer software programs including Google Workspace (Gmail, Google Doc, Google Sheet).

Embracing a culture of equity, diversity, reconciliation and inclusion

Applicants may be tested

Facility operations are 7 days per week and 17 or more hours per day. Shifts vary based on facility operating hours with evening and weekend work required

Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

Up to 35 temporary part-time positions for up to 6 months with a possibility of extension for up to 11 months

Hours of Work: Up to 20 hours per week, Sunday - Saturday.

Location: Borden Natural Swimming Pool, Fred Broadstock Outdoor Pool, Wîhkwêntôwin Outdoor Pool, Mill Creek Outdoor Pool, Queen Elizabeth Outdoor Pool (

Salary: $23.183- $28.647 (Hourly)

Classification Title : Recreation Facility Attendant I

Posting Date : Jan 19, 2026

Number of Openings (up to) : 35 - Temporary Part-time

Community Recreation and Culture