PRODUCT DESIGN SENIOR SPECIALIST

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers .
We are building Jobber Central and creating tailored solutions to support the unique needs of franchise and multi-unit businesses, streamlining their operations and empowering franchisors to optimize their networks at scale.
As part of the larger Product Development organization, you’ll work closely with Product Managers and Engineers in a decentralized triad, acting as the design leader for this product area. Grounded in user understanding, you’ll uncover opportunities, validate ideas, and contribute to the long-term vision of your team—driving meaningful impact for hundreds of thousands of home service professionals worldwide!
As a Senior Product Designer on the Franchise team, you’ll design the experiences that power Jobber Central—our platform built specifically for franchise and multi-unit service businesses. You’ll define scalable, intuitive workflows for complex franchise-specific needs like centralized billing, brand-level reporting, and multi-location management. Your work will help franchisors optimize their networks at scale while ensuring their franchisees can deliver exceptional service through Jobber.
Our Product Designers turn insights and ideas into intuitive, high-quality user experiences. You’ll report to a Design Manager focused on challenging you, developing your skills, and helping you grow further in your career.
You’ll stretch your skills, expand your influence, and help define an impactful part of Jobber’s product.

As a Senior Product Designer, you will:
Shape product direction alongside PM and Engineering, moving fluidly between problem framing, exploration, and delivery rather than following a fixed process
Make informed design decisions using a mix of qualitative signals, quantitative data, and fast experimentation
Use AI tools to accelerate exploration, prototype ideas quickly, and iterate at a pace that traditional design cycles don't allow
Champion the customer in every decision while staying grounded in business outcomes
Design with and for AI—building experiences that are dynamic, personalized, and genuinely useful for small business owners
Stay ahead of how product design is evolving, especially at the intersection of AI and human experience
Have strong experience designing for web and/or mobile SaaS products, comfortable working at all levels of fidelity and speed
Have a track record of close collaboration with Product and Engineering, at both executive and IC levels
Bring rigorous research thinking to every stage of the work—knowing when to go deep and when to move fast
Tell compelling stories about design decisions that connect to product vision and business impact
Be fluent in modern design tools (Claude, Figma, FigJam, Cursor, etc.) Have hands-on experience applying AI—whether in your design process or in the products you've shipped
Genuinely care about helping small businesses succeed, and want to design solutions that reach millions of them

During the interview process, we’ll explore your experience, skills, and working style to determine the best fit across our open Senior Product Designer roles. A deep dive into selected projects to understand your design process, decision-making, and impact.
A collaborative problem-solving session to see how you approach ambiguity and work through complex UX challenges.
Canada: minimum annual salary of $125,800 CAD, a midpoint of $147,900 CAD, and a maximum salary of $170,100 CAD.
We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!