CUSTOMER SERVICE AGENT (AFTER SALE SERVICE)
$25 par heureTemps plein
Swagelok
Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
~ Oil and gas industry
Responsibilities
Tasks
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Receive and log complaints
Explain procedures, risks and benefits to clients
Consult with clients after sale to provide ongoing support
Troubleshoot and resolve technical problems
Send invoices
Obtain and process information required to provide customer service
Monitor quality and production levels
Ensure accuracy of financial transactions
Contact clients and suppliers to resolve problems
Conduct research to expand knowledge of the field
Co-ordinate activities with other work units or departments
Calculate billing charges
Confer with clients to identify requirements
Conduct sales transactions through Internet-based electronic commerce
Document and prepare invoices and work orders
Answer enquiries and resolve problems or discrepancies concerning customers' accounts
Review budgets and financial reports for specific projects
Prepare reports and statistics related to areas of responsibility
Manage feed inventory activities
Investigate complaints and claims
Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
Determine product specifications
Experience and specialization
Computer and technology knowledge
Enterprise resource planning (ERP) software
MS Outlook
SAP (FI/CO / HR / MM / OT SD)
MS Office
Spreadsheet
Inventory control software
Information management system
Material requirements planning (MRP) system
Area of specialization
Technical support
Oil and gas exploration and production
Customs services
Additional information
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner
Benefits
Health benefits
Dental plan
Disability benefits
Health care plan
Vision care benefits
Financial benefits
~ Registered Retirement Savings Plan (RRSP)
Long term benefits
Long-term care insurance
Maternity and parental benefits
Other benefits
Free parking available
Other benefits
Parking available
L'offre d'emploi a été publiée il y a 2 jours
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