Service Writer (Customer Service)

Birch Mountain Enterprises (BME) are hiring an experienced Service Writer immediately for our Fort McKay Incubator Park Location, located within the Fort McKay First Nation.
Company paid health and dental benefits.
Disability and life insurance.
Health spending account.
A company matching retirement savings plan (RSP).
Employee assistance program.
Employee Referral Bonus program.
Regular company BBQ's, breakfasts and opportunities to get involved with different events.
Operating from its main operations in Fort McKay, BME provides vac, water, waste, fuel, and flat bed hauling services to industrial and commercial customers.
We offer competitive wages and seek candidates that are seeking secure, long-term employment.

Operating out of our Fort McKay Incubator Park location, the Service Writer will be responsible for the coordination and communication of the maintenance shops with Management. The incumbent will provide daily scheduling, work orders, records, and process optimization to ensure the organization is supported by delivering a high-quality service that meets the expectations and needs of internal and external customers.

Oversee daily maintenance shop operations, ensuring a steady and even flow of work through the shop, taking calls from site and communicating with Shop Foreman and/or Maintenance Manager.
Assist with scheduling of Maintenance in the field and in the shop.
Optimize maintenance department processes to ensure internal and external customer satisfaction.
Develop cost estimates, logging needed parts and the time needed for repairs.
Assist the Maintenance Manager and Shop Foreman with the scheduling of repairs.
Training Technicians on the work order system.
Verifies warranty and report to Manager when there is a potential for warranty coverage.
Maintenance software system support; Promoting a safe work environment through following safe work procedures and supporting the safety management system.
Maintain company vehicle as required – fuel, oil changes etc.
Provide accurate data for reporting.
Assist with administrative work as required.
~ Assist the Maintenance Manager with other duties as assigned.

Advanced technology user (Microsoft office, Sharepoint, TAG).
Reliable and dependable, willing to work overtime as required.
Ability to multitask to handle shifting and conflicting priorities, with multiple deadlines, in a dynamic fast paced environment.
Ability to work both independently with minimal supervision, as well as within a team environment.
Demonstrate a personal commitment and positive attitude towards the team.
Ability to communicate and interact well with other employees and our customers.
Extensive knowledge of Heavy-Duty Mechanical work, with a focus on highway equipment .
3-5 years Service Writer experience, or in a similar field.

• Previous experience and strong knowledge in Heavy Duty and Automotive Mechanics.
• Minimum class 5 license with a clean driver’s abstract required.
• Proficient with Microsoft office programs.
• Maintenance software experience an asset.