Inside Sales / Sales Representative / Customer Service
Convoy Supply
Multichannel Sales Specialist
Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!
Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.
At Convoy, we don’t just offer jobs – we offer career-building opportunities. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.
Employee Assistance Programs and Telemedicine Services
Retirement saving plans
Employee referral bonuses
Paid training and development
Paid time off (vacation, sick time and company-paid holidays)
Short- and Long-term disability coverage
Overtime available in peak periods
The Multichannel Sales Specialist (MCSS) is pivotal in supporting Convoy's mission for continued year-over-year growth. The MCSS plays a key role in managing Convoy's micro customers, as well as re-engaging and expanding the accounts that have been lost or are downtrading within the portfolio. Additionally, the MCSS is responsible for qualifying all incoming leads through both digital and physical channels. They will also have targeted outreach plans in partnership with marketing. As the primary point of contact for most new relationships with Convoy, this role is vital in ensuring professionalism and setting a positive tone for future interactions, delivering an exceptional first experience for new customers.
Identify and target dormant or underperforming accounts, developing customized strategies to re-engage and reactivate these clients.
Qualify all incoming leads from counter and customer service lead forms, converting them into MC accounts or passing them to the field sales team as appropriate.
Conduct comprehensive needs assessments to understand the unique requirements of each account and align our offerings accordingly.
Use a variety of communication channels (phone, email) to reach out to accounts, scheduling meetings or presentations as needed.
Consistently follow up with accounts to maintain interest and drive progress toward reactivation.
Collaborate closely with Sales, Marketing, and Customer Service teams to align strategies and share insights into account reactivation.
Stay up to date on industry trends, competitor actions, and market shifts to better position our offerings.
1-2 years of experience in sales, customer service, inside sales, business development, or a related field, ideally within the construction industry.
- Bachelor's degree in business, marketing, or a related field is a plus.
- Experience with building materials or roofing solutions is preferred.
- Proficiency in CRM software (Salesforce) and sales tools.
- Enthusiastic about sales with a team-oriented, collaborative mindset.
- Ability to travel to Convoy locations as needed.
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