Change Management Manager

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

This role sits within Hydro One’s Enterprise Transformation Office (ETO), a strategic function responsible for integrating, enabling, and accelerating execution of the company’s highest‑priority projects and strategic initiatives. ETO ensures that enterprise efforts are aligned with Hydro One’s strategy, productivity and cost‑management objectives, and culture‑transformation goals.

Reporting to the Senior Manager, Strategic Change the Manager, Change Management is responsible for implementing Company goals/objectives/strategies by providing effective change management leadership and direction in establishing and maintaining effective project services. Support project management and contributing departments in planning and managing Organizational Change Management on projects. Develop, obtain approval for and maintain project scheduling policies, standards, templates and products. Support the management of Change Management on projects and programs by providing consolidated information, reports and analysis.

Manage staff engaged in the development and delivery of project services. Plan, schedule, organize and assign work to ensure that quality and accuracy of work are maintained and on schedule
Provide advice, guidance and direction to staff in the resolution of work-related problems, as well provide clear expectations and performance measures
Provide leadership through demonstration and response to staff requirements to achieve targets, plans, strategies and quality objectives to deliver service levels
Make effective recommendations on human resource issues, including career counselling, hiring, discharge, discipline and resolving work performance problems
Work with staff in other business units to communicate details of project work processes along with standard documents, templates, applications, scheduling materials and to clarify roles and accountabilities
Coordinate activities of individual team members to ensure all inputs are captured in a single master project schedule
Develop, integrate and maintain project standards, templates and other tools to improve quality and efficiency. Maintain databases of historic project timelines, approaches and other relevant data in order to provide accurate templates and processes and to provide data that enables accuracy to be continuously improved
Work with external representatives to identify and integrate industry best practices as they relate to project services and benchmarks. Exercise judgement and tact in explaining relevant benchmark pricing issues and/or persuading these external representatives to make exception to policies/processes or to change to ones more suitable to the Company
Monitor and support project status review process and provide analysis of progress and issues. Provide feedback to project managers and management
Conduct special studies and analysis
Advanced working level knowledge of Change Management methodologies and deliverables, preferably Prosci certified
Detailed understanding of change readiness, change communications, adult learning and training methods and their application in business
Intermediate level knowledge of project management principles and project lifecycles, as applied to business
Intermediate level of knowledge contracting for and managing external resources
Familiarity with the utilities industry, preferably the electricity industry and ideally the Hydro One business model

5 years of experience leading the delivery of Change Management programs

• Experience in delivering projects that cross people, process and technology domains
• Experience overseeing multiple projects and teams

At Hydro One we understand that the success and strength of our business rests with our people. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email View email address on jobs.hydroone.com One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

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