Field Service Technician (Technicien Service Clients) F/M

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

We are looking for a Field Technician to join our service team in surrey.
Job Description SUMMARY As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired HD Field Mechanic will be responsible to work in a safe , effective, clean, organized and professional work environment at all times to ensure Nors Construction Equipment ST’s surpasses our customer’s expectations.
Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch;
Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
Responsible for all aspects of assigned field service calls, including but not limited to:
Proactive customer contact in order to properly identify machine faults;
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
Accurate and timely service report submissions (includes time cards);
Care and maintenance of assigned service vehicle and tools;
Effective, open and frequent communication with dispatch and office;
Responsible for the return of un-used parts upon the completion of field service work;
Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times;
Exceptional customer service skills;
Excellent computer skills (Email, Vendor website, Prosis, Tech. Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.

EDUCATION/ TRAINING:

Post-secondary diploma and/or relevant work experience required;
Licensed Heavy Equipment Certification/license (421A) or equivalent.
Journeyman red seal
It is our expectation that all Nors Construction Equipment ST Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors Construction Equipment ST employees will be required to report any and all incidences/accidents/near misses according to company policies.
Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors Construction Equipment ST will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs Do you want to embrace a new challenge within Nors and be part of a growing team?