Operation Management Officer

Corporate Operations Supervisor Location Hamilton, ON L8N 4A6 : Position Details Posting #: 31428 Department: Operational Command Centre Employee Type: Regular, Part Time If Temporary, Number of Weeks: Union: Non-Union Openings Remaining: 1

Work Days: Monday to Sunday Time of Day: Days, Evenings Shift: 7.5 hour Shift Start: This position may be scheduled at any of the following sites: Opening Date: 03/06/2025 Closing Date: 10/06/2025 Applications must be received online by 12:00 midnight on the Closing Date

POSITION SUMMARY As the Corporate Operations Supervisor, you are required to provide on-site administrative support as an extension of Manager and Directors coverage after hours, alongside providing support to the Charge Nurses/Team Leads with any issues related to clinical, patient flow, staffing, patient relations, public relations and risk management in collaboration with the Operational Command Centre (NRT, Bed Allocation, and the COS). Utilizing integration of this role into daily operations and after hours provides this pivotal role success in ensuring the safe operations of the facility continue seamlessly after hours.

Contributes to the corporate efforts and initiatives, as appropriate, to enhance SJHH's mission, vision and values.

Works collaboratively with CN/TL/NRT to support staffing structure to support the staffing structures after hours, weekends and statutory holidays. Works collaboratively with Charge Nurses/Team Leads to assist in employee relations issues, promoting a teamwork environment where staff can practice professionally and safely to ensure quality care is delivered at all times

In collaboration with the Manager, contributes to the performance management process as relevant to role responsibilities.

Provides coaching and feedback to staff as required

Assists in the development, implementation, evaluation and maintenance of quality improvement initiatives which are in alignment with established SJHH strategic plan.

Supports staff to ensure that continuous quality improvement initiatives are incorporated into day-to-day activities.

Works closely with Directors and Managers on issues relating to risk, quality and utilization of resources.

Provides leadership related to quality initiatives ensuring that staff are supported after hours.

Completes reports related to patient flow, staffing, patient incidents and administrative issues as part of the assurance of quality and efficient care.

Contributes to corporate efforts and initiatives, as appropriate, to enhance SJHH's mission, values and goals, and in alignment with SJHH strategic plan, specifically aligned with 3 priorities: Represents administration internally on SJHH committees, as required, and represents SJHH with contact with community partners

Actively participates in corporate initiatives to ensure efficient and effective service for patients and families

Follows up on all emergency code calls and provides follow up as required

Addresses complaints reported by patients and families; Guiding staff, patients, and family through the process, resolving time sensitive issues, and facilitating follow-up through patient relations and manager of unit. Evaluates the staffing needs in response to changes within the units and assist in arranging that staff.

Interprets and enforces Hospital and Department policies as necessary.

Makes efforts to be aware of incidents and unusual occurrences in the Hospital and manages these situations within the role and in collaboration with Program Directors and Managers.

Provides regular reports of the activity within the Hospital and affecting the Hospital to the Executive and Management Teams.

Bachelor's Degree program in Nursing or other health related discipline

Master's Degree in a related health discipline would be an asset

Must have 3-5 years of clinical and administrative experience

Ability to assess risk, and effectively utilize resources to support patient acuity while considering the global needs of the organization

Excellent customer service skills

Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally and mobilize teams to achieve throughput

Actively participates in and demonstrates support for continuous quality improvement initiatives

Positive work and attendance performance essential

Availability for all shifts including days, nights and weekends

Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people.