Field Operations Manager

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €8 billion in the fiscal year 2018/2019. Over 1,000 locations around the world provide an extensive network that guarantees closeness to customers. After building its position as one of the world’s leading elevator companies in a mere 40 years’ time, TK Elevator became an independent company in August 2020. The company’s most important business line is its service business, with approximately 1.4 million units under maintenance and over 24,000 service technicians globally. The product portfolio covers commodity elevators for residential and commercial buildings to cutting-edge, highly customized solutions for state-of-the-art skyscrapers – such as One World Trade Center in New York. In addition, it also consists of escalators and moving walks, passenger boarding bridges, stair and platform lifts, as well as tailored service solutions such as MAX, the industry’s first cloud-based digitally enhanced maintenance solution – thus covering a broad spectrum of urban mobility.

TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. Direct the field labour force and support personnel in accordance with volume of sales to meet or exceed customer expectations for scheduling and execution of elevator project work
Plan, direct and coordinate employee assignments, visually monitor employee performance on projects to ensure compliance with contractual obligations and budgets
Ensure all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. Oversee project processes, providing technical assistance as required
Work in coordination with property managers, designated managers, and owners to meet or exceed contractual obligations
Participate in the recruiting and training of field and support personnel as required
Actively support the Sales Team with site surveys and recommendations for technical improvements on a variety of products
Survey existing projects for ordering of materials in alignment with the project schedule
Ensure availability of materials, tools, equipment, etc., incidental to Projects
Maintain current knowledge of all aspects of elevator technology
Provide exceptional customer service and communication
Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field.
Strong understanding of industry standards and field operations, especially in maintenance, modernization, or repair of technical systems.
Competent in the use of essential business software, with the ability to quickly adapt to new systems and technologies.
Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills.
Demonstrated experience in people management, including the ability to lead, inspire trust, and gain commitment from a diverse team.
Excellent customer service and project management skills, with a strong focus on delivering high-quality outcomes.
Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting.
Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally.
Company pension
Dental care
Disability insurance
Employee assistance program
Life insurance
On-site parking
Competitive salaries
Bonus plans for all positions
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, age or any other protected status required by applicable law.