Resident Manager

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 435 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community.

The Resident Manager is accountable for management of all related resources, contracts, tools and supplies to ensure the apartment building is effectively and efficiently managed to established standards and within established budgets.

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.

Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns. Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure the timely collection and deposit of rental payments; Keep the building common areas and grounds clean and free of litter and debris. Ensure lawns are well-trimmed and flower beds well maintained. Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Report any building or apartment concerns or deficiencies promptly to the Senior Property Manager. Essential Service and Emergencies

Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.

A passion for excellence in customer service delivery;

Minimum of 2-3 years’ experience in customer service and/or property management;

Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

In accordance with applicable human rights and accessibility legislation across all provinces, Centurion will provide accommodations to applicants with disabilities throughout the recruitment and selection process, upon request .