Sales Order Administrator / Customer Service

The Sales Coordinator is responsible for ensuring the accuracy and efficiency of sales processes through meticulous CRM management, data integrity, and lead distribution. Reporting to the Director of Sales and Marketing, this role works closely with Sales, Inside Sales, Estimating, Marketing, and other key teams to maintain consistent workflows and reliable data flow. By managing CRM systems and providing detailed reporting, the Sales Coordinator supports leadership in achieving revenue targets and organizational objectives. This position requires a disciplined, detail-oriented approach and a commitment to delivering high-quality, accurate work within established guidelines. This role also serves as a Sales Administrator, supporting outside sales representatives and customers through proactive administrative support, accurate documentation, timely follow-up, and responsive communication.
CRM & Process Ownership:
Develop and maintain clear Standard Operating Procedures (SOPs) for HubSpot and ConstructConnect to ensure consistent and accurate usage across the sales department.
Act as the primary support resource for CRM users by managing permissions, troubleshooting issues, and promoting best practices.
Maintain data integrity by regularly reviewing CRM records, removing duplicates, and ensuring accuracy in all entries.
Design, optimize, and troubleshoot workflows and automation sequences to improve efficiency and support reliable processes.
Data Management & Reporting:
Acquire, organize, and maintain accurate data related to sales opportunities in a structured and timely manner.
Compile and analyze sales and territory data to identify trends and patterns, sharing clear observations with the Director of Sales and Marketing. Provide well-supported recommendations based on findings and assist with root cause analysis in collaboration with the sales team and leadership.
Conduct structured market research to identify potential projects and opportunities for the sales team.
Monitor pipeline health and ensure full CRM compliance throughout the sales process.
Work closely with Sales, Inside Sales, Estimating, and Marketing teams to maintain accurate data flow and ensure timely execution of established sales processes.
Provide administrative support to outside sales representatives and customers, including coordinating quotes, tracking orders, managing documentation, and responding to customer inquiries.
Train and onboard new team members on HubSpot and ConstructConnect workflows, providing clear guidance and structured support.
Assist with the adoption of new CRM systems and integrations with third-party platforms, ensuring smooth implementation and compliance with established standards.
Provide occasional reception coverage for breaks, vacation, or sick days.
Other duties and projects as assigned.
Qualifications (Education, Experience, Training)

• 2+ years of experience in a sales environment, preferably in a coordination or support role.
• Post-secondary education in Business with a focus on Sales and/or Marketing is considered an asset.
• Experience working with CRM systems (HubSpot preferred) and proficiency in Microsoft Office Suite, including Excel.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication skills for effective interaction with customers and cross-functional teams.
• This position works a majority of the time in a standard office environment and may be required to spend time within a manufacturing plant environment.