Guest Services Manager (Full Time)

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Reporting to the Culinary Manager, the Dining Room Supervisor directs and supervises the activities of the dining room to provide a high level of service for our residents.
Directs and supervises the activities of the dining room to provide a high level of service;
Ensures shift routines are current, monitors work flow, evaluates performance and service delivery that is consistent with principles outlined in "The Main Course' and corporate standards, and makes changes as required to ensure the consistency in quality of service;
Recruits and orients dining room wait staff, completes work schedules and authorizes leaves of absences;
Provides job analysis and role functions for all dietary personnel within their scope of practices;
Responsible for supervising, coaching, redirecting, and evaluating dining room staff performance to ensure a high level of productivity and the best use of staff capabilities, as well as to ensure that the objectives of the department are being met;
Attempts to resolve personnel problems with staff and refers unresolved problems to Food Services;
Work in a position of trust with vulnerable adults (residents);
Diploma in recognized course in Food & Beverage/Hospitality
Completion of courses in service management, guest relations, service excellence, human resources or equivalent
Completion of Safe Serve (Ontario) or equivalent
Minimum of three years experience in hotel or restaurant fine dining service
Ability to manage staff and resources
Excellent human relations skills to handle diverse interactions with Residents, families and staff
Good written and oral communication skills in English