Gestionnaire, Service à la clientèle / Manager, Customer Service

TORONTO GRACE HEALTH CENTRE: The Toronto Grace Health Centre (TGHC) provides specialized care and services to those individuals who require Complex Continuing Care, Post Acute Care Rehabilitation, Palliative Care, and Transitional Care. The care and services provided at TGHC help facilitate the patient flow through the health care system and ensures recovery to those individuals who may return to their homes or to Long Term Care (LTC) facilities in their communities.
As a compassionate, caring and influential team member, you will make a personal difference in the quality of life of our patients. Travel to main and satellite sites will be required.
Manager of Environmental Services PERMANENT FULL TIME
Responsible for the day-to-day effective and efficient operation of the EVS Department at two sites (Church Street and McNicol)
Provides daily direction, supervision and coaching to EVS team members and redirects resources as required
Facilitates the planning and implementation of Environmental Services to accomplish annual goals and objectives consistent with the vision of TGHC
Oversees and assists in the development of policies and procedures to ensure that the department functions in accordance with applicable legislation and regulations and meets and exceeds Professional Standards governing the operation of a Hospital and Alternative Health Facility setting
Ensures the MSDS sheets are up to date and available for all chemicals used and staff are trained and following safety protocols
Conducts ongoing quality inspections and reports by doing daily and multiple walk around
Ensures appropriate processes and controls are in place at the floor level to efficiently manage resources (staff and supplies)
Interaction with facility wide staff and management to ensure Environmental Service that provides a quality service
Provides orientation to new staff and on-going training for Environmental staff for job specific and IPAC related issues
Creates staff schedule in accordance with CUPE union rules, reviews work assignments, ensures weekly payroll functions and attendance management are carried out accurately
Operate within all guidelines as determined by the CUPE Collective Agreement and Hospital Policies
Assists in the development of the annual budget and monitors operations in relation to staffing, supplies, linen, etc.
Responds to all requests from customers both internal and external
Maintaining liaison with regulatory bodies and awareness of regulations impacting on environmental cleaning
Responds to all requests/complaints
Ability to be available occasional weekends and evening shifts to provide adequate supervision and oversight for EVS team at all sites
A Bachelor's Degree or College Degree in a related field
Minimum 7 years Management Experience in EVS in a Hospital setting
Member of the CAHA Canadian Administrative Housekeepers Association, CESO, ECRI
In depth knowledge and experience in the efficient daily operations of an EVS Department in a Hospital
Exceptional customer service skills and ability to multi-task and meet daily ad hoc requests
Good knowledge of hospital related infection prevention and control practices
Experience managing competing demands in a fast-paced, multi-site, health care environment
Superior interpersonal skills and high degree of emotional intelligence
Demonstrated proficiency in Microsoft Office; advanced knowledge of Word, PowerPoint, Outlook, Excel)
To apply for this exciting career opportunity, please email your resume and cover letter to our Career's website email quoting job: Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre: We are a “Great Place to Work”. If you require accommodation during any stage of the recruitment process please notify the Human Resources Department.
The Salvation Army Toronto Grace Health Centre has been accredited with a 4 year Commendation in 2021 by Accreditation Canada
Thank you for your interest in The Toronto Grace Health Centre. No phone calls please.
Job Types: Full-time, Permanent
Company pension
Dental care
Disability insurance
Employee assistance program
Life insurance
On-site parking
Monday to Friday
Ability to commute/relocate:
~ Toronto, ON M4Y 2G5: reliably commute or plan to relocate before starting work (required)

Bachelor's Degree (preferred)

management in EVS Hospital setting: