Operations Manager//FULL TIME//REMOTE

Auger Hollingsworth is an accident and injury law firm with offices in Ottawa and Toronto. We are determined to become Ontario’s largest personal injury law firm, and we’re entering a pivotal stage of its growth—one where this role will play a key part.
This full-time Head of Operations role will be a blend of remote work from anywhere in Ontario with some travel to our Toronto and Ottawa Canada offices. There will also be travel to professional leadership conferences because we want this professional to learn and grow.
You will thrive in this role if you want to be directly instrumental in the professional fulfillment and growth of a team of awesome legal professionals.
The Head of Operations is the firm’s execution leader. They oversee the business to create the conditions for scalable growth.
This is a role for someone who thrives in complexity, brings clarity to ambiguity, and is energized by building operational systems that expand the reach of the team to make a real difference in clients’ lives.
The Head of Operations must be comfortable designing processes, implementing technology, optimizing workflows, and building cross-functional capability. The Head of Operations reports directly to the Managing Partner and works in close partnership with the founding team. They will collaborate with lawyers, paralegals, finance and administrative staff, and external vendors.
Begin ownership of planning, project tracking, and operational problem-solving
Take the lead on the File Management System (FMS) selection and implementation
Map key operational processes (Intake, Records, Case Management, Client Care) at a high level
Oversee the full implementation and rollout of the FMS
Build workflows, dashboards, task structures, and quality checks
Build operational transparency (metrics, dashboards, performance indicators)
Make the business scalable, predictable, and less dependent on founders
Build and lead the firm’s long-term operational roadmap and continuous improvement engine
Strong project leadership: turning strategy into clear execution steps
Technology implementation experience, ideally in legal, medical, or service/regulated industries
5–8+ years in operations, legal ops, professional services, or systems implementation

• Experience leading multi-phase transformation (systems + people + process)
• Experience working with business operating systems such as Scaling Up/EOS is an asset
• Experience implementing case management or workflow platforms is an asset
• Expecting stable requirements—this is a building phase with evolving needs

The firm can only scale if its operational foundation becomes stronger, more consistent, and less dependent on founders. The Head of Operations enables that shift by:
Building systems that support predictable growth
Reducing administrative burden on legal team
Leading the firm through modernization and process transformation
This is the role that turns Auger Hollingsworth from a high-performing practice into a high-performing business.
Enjoy the balance of remote, hybrid or in-office work environment.
Unlimited Vacation policy.
Full health, dental benefits and disability insurance.
Competitive compensation in the $200k-$250k range comprised of base salary and incentive bonuses for meeting business growth targets.
Apply in Confidence by January 23, 2026