Renewals Manager

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
This role will directly support the functions of the Client Success team and ensure that service renewals are efficiently handled through timely processing and engagement with CSMs and other internal teams.

Manage assigned outstanding service renewals throughout the purchase-to-pay process
Process quotations related to requests for products and services associated with existing customer accounts
Create and track quotes for non-lease-related distributor, and end-user, service renewals according to established processes, follow-up schedules, and timelines
Document activities related to customer accounts within a CRM and ERP system
Access data from Blackline Live to support service renewal quotes
Track upcoming service renewals according to contract expiry date, by establishing weekly service renewal review meetings and by working in collaboration with CSMs
Triage customer requests for support and forward these requests to the appropriate internal team within set service levels
Regularly run service renewal contract expiry reports and reconcile with tracking sheets to ensure all upcoming renewals are captured and executed
Perform forensic analysis and be prepared to work in multiple applications to obtain correct device ID, service plan renewal data and related information
Secondary education or equivalent certification in a business-related field is an asset

• 1-3 years experience in an inside sales or a client-focused role with direct responsibility for customer support, account management, data entry and order processing
• Experience working within a corporate CRM, CPQ and ERP application preferably NetSuite
• Experience with small to mid size revenue account management.
• Functional experience with data management tools e.g. MS Excel
• Proven ability to apply appropriate problem-solving techniques
• Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is powered by the diversity of our talented employees. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.