Data Center Customer Operations Technician

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.
A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.
The Data Center Technician is responsible for safely operating and maintaining critical MEP infrastructure while supporting reliable, 24/7 data center operations. Responsibilities include monitoring power and environmental conditions, performing preventive and corrective maintenance, completing site rounds, responding to incidents, and following MOP, SOP, EOP, CMMS, and Change Control procedures. The role also supports contractors, construction and commissioning activities, safety requirements, and the development of site procedures and standards. The technician works closely with the site team to maintain equipment reliability and achieve 100% uptime of critical infrastructure.
Monitor power and environmental conditions within all critical spaces within the facility.
Assist with planning and scheduling corrective maintenance activities
Escort and support outside contractors, ensuring they are abiding SF work rules and processes
Respond to site incidents, execute appropriate MOP/EOP documentation to resolve and/or mitigate issues and communicate to manage throughout event.
Support and follow all SF Change Control policies and procedures.
Perform site rounds and report any issues found to site management.
Participate in construction and commissioning activities as directed by site management
Adhere to all local, state and federal safety laws and requirements
Participate in and support MOP/SOP/EOP documentation process for site. Participate in and support the development of site policies and standards
Work with site team members to deliver 100% uptime of critical infrastructure

High school diploma, GED, or equivalent
Experience with mechanical, electrical or HVAC in an industrial environment
They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.