Remote Support Analyst

Responsibilities
Reporting to the Technical Project Manager,
Provide remote support and onsite support (occasional travel is required to client sites ) to Security Contractors in integrating 1VALET’s technology in Smart Building Automation projects (IoT). Program, configure, and commission security systems as required . C ommunicate clearly with customers, project managers, and internal teams. Update Project status in the Project Management software. Escalate and collaborate with Technical Project Manager and Cross Functional teams in complex issues. Take ownership of the IOT project from Start to Finish.
Required Qualifications & Experience

Minimum 5 + years of experience in Access Control/ Enter Phone Systems/ CCTV/IP Systems/Intrusion Systems /IoT
You are an Expert in access control systems like Salto/ICT/Kantech. Being a certified installer is an added advantage
Experience with CCTV platforms: Hanwha /Digital Watchdog/ Axis/ Uniview/Avigilon
Experience with installation and commissioning of Enter Phone Systems (Digital)
Experience with intrusion systems like DSC/Paradox/Honey Well
Hands on e xperience in IP networking , DMZ, VLAN, V P N technologies (RDM, IP Sec, SSL, V oIP ) and PoE systems
Ability to configure Wifi Networks (Unifi experience is preferred)
Read and interpret construction drawings, wiring drawings and as-built documentation
Strong background in structured cabling and low-voltage installations
Prior experience working with a Project Management software
Ability to install and navigate mobile apps and web portals
Valid G class driver’s license with a clean driving record.
The Ideal candidate will be some one who

Takes pride in clean and professional workmanship
C an work independently and as part of a team and managing multiple priorities
Has s trong written and oral communication skills for documentation and client-facing updates
Has s trong troubleshooting, time management, and organizational skills
Has excellent phone manners