Bilingual Administrative Assistant (Contract - Full Time)

Temporary Full Time

The Administrative Assistant in our Disability Management Services Office (DMSO) in Montreal will be responsible for supporting the team with the day to day administrative functions for disability claimants.

Process emails and data entry

Identify documents related to claims

Index documents to claims

Update databases of claimants, providers, suppliers

Handle routine telephone inquiries

Process claims for reimbursement of medical expenses

Communicate with claimants or external providers by phone or in writing

Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

Excellent customer service skills

Proficient user in MS Office including Outlook, Word, Excel

Strong typing and data entry skills

Well developed organizational and time management skills

Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies.