Services Attendant

a subsidiary of AtkinsRéalis, is the private operator of the Canada Line, a 19-km automated rail-based rapid transit system connecting Downtown Vancouver with central Richmond and the Vancouver International Airport. Our fleet of trains provide a 26-minute terminus-to-terminus service to an average weekday ridership of more than 120,000 passengers across 16 stations. Our operations office is in Richmond, British Columbia.

AtkinsRéalis is dedicated in engineering a better future for our planet and its people.

Canada Line Attendants provide a high level of customer service to all passengers including high visibility and approachability while maintaining AtkinsRéalis values, including the company's commitment to safety, and operational excellence.

Ensure the safety of the public, while demonstrating a commitment to company policies and procedures, including the Canada Line Rail Operating Rules. Assist with trouble shooting and fault mitigation on trains in order to meet required performance targets. Safely operate trains in manual mode while complying with procedures and Canada Line Rail Operating Rules.

Respond and participate in emergency response according to AtkinsRéalis policies and procedures. Provide fare media, way finding and tourist information to the public as required. Participate in initial training; Canada Line Rail Operating Rules certification and all other company sponsored training both internal and/or external.

Provide excellence in customer service to all passengers including passengers with special needs. Enhance safety by continuously monitoring passengers and train operations while upholding AtkinsRéalis' Code of Ethics and operational standards.

Communicate with other members of Field Staff as well as the Control Centre via two-way radio. Monitor passenger volume and identify safety concerns, implement crowd management during emergencies, provide critical information via public address system, and perform first aid.

Assist with trouble shooting and fault mitigation on trains and other equipment in order to meet required performance targets.

Operate trains in manual mode while complying with procedures and Canada Line Rail Operating Rules.

Access the Automatic Train Control (ATC) area (guideway) to retrieve items or to assist with system disruptions as required.

Retrieve and respond to lost property and assist when parties have been separated i.e. parents/children

Remain compliant with all safety, technical, customer service training, and Canada Line Rail Operating Rules at all times.

High school diploma or equivalent is required.

Minimum 5 years of direct, high volume customer service with diverse clientele is required.

Valid BC class 5 driver's license is required.

Experience with marginalized and or culturally diverse population including those with substance, mental health, addiction and/or the homeless is required.

Ability to work 7 days per week including weekends and holidays on a 24 hour shift basis is required.

stand for long periods of time, including working outdoors in all types of weather is required.

Ability to communicate effectively in both oral and written form, including giving (speaking and writing) and receiving (listening and reading) information, in a way that ensures messages are understood.

Ability to work effectively with different people and teams of people, including co-workers, public, and staff from other agencies, by putting others at ease, acknowledging diverse opinions, addressing relevant concerns, minimizing conflict, promoting harmony, cooperating with others, and working toward acceptable solutions.

Ability and confidence to vary between being flexible and holding firm on a decision, depending on what the situation requires, showing leadership by adjusting one's'approach to the demands of a particular task or by taking and maintaining a position in a self-assured manner.

Ability to work well under pressure, maintaining effectiveness and self-control in the midst of any one or combination of stressors, including emotional strain, ambiguity, risk to self, and fatigue.

Although remotely connected to a work team, has the ability to work independently at stations.

Attention to detail and ability to relay details in concise fashion, including those of a technical nature.

Ability to obtain First Aid Level 1 (training provided).

Comfortable working in an underground area for an entire shift.

Experience in public transportation is considered an asset.

Formal education or training in hospitality is considered an asset.

Experience using two-way radio is considered an asset.

Demonstrated technical and mechanical aptitude is considered an asset

Expected compensation for this role is $42.24 per hour.

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

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