Services Program/Project Management - Program Director

The Program Manager – Major Projects is responsible for the strategic oversight, coordination, and delivery of the organization’s major projects portfolio, directly reporting to the Chief Operations Officer (COO). This role provides leadership to Project Managers assigned to large, complex, and high-risk projects, ensuring consistent execution, strong governance, and alignment with business objectives.
Acting as the senior escalation point for major projects, the Program Manager ensures projects are delivered safely, on schedule, within budget, and to quality standards, while driving continuous improvement across project delivery processes, tools, and performance.

Provide end-to-end oversight of all major and complex projects within the portfolio
Establish and maintain program-level plans, milestones, and performance metrics
Ensure alignment between individual project objectives and broader organizational goals
Identify interdependencies, risks, and resource constraints across projects and proactively manage impacts
Leadership & People Management
Lead, coach, and mentor Project Managers assigned to major projects
Set clear expectations for project execution, reporting, and accountability
Support Project Managers with escalation management, decision-making, and issue resolution
Participate in hiring, onboarding, performance reviews, and development planning for PMs
Governance, Controls & Reporting
Establish and enforce standardized project governance frameworks, stage gates, and approval processes
Ensure accurate forecasting, cost control, schedule management, and change management across all major projects
Provide executive-level reporting on program status, risks, financials, and performance indicators
Act as the primary escalation point for critical project issues and client concerns
Financial & Commercial Management
Oversee program-level budgets, forecasts, and cash flow in collaboration with Finance and Project Controls
Review and approve major project estimates, change orders, and commercial strategies
Ensure contractual obligations are understood and managed consistently across the portfolio
Stakeholder & Client Management
Serve as a senior point of contact for key internal and external stakeholders
Support client relationships on high-profile projects, including issue resolution and strategic discussions
Safety, Quality & Risk Management
Champion a safety-first culture across all major projects
Ensure quality standards, risk management practices, and compliance requirements are consistently applied
Lead program-level risk reviews and mitigation planning
Continuous Improvement
Drive standardization and best practices across project delivery
Contribute to the development of long-term project delivery strategies and capability growth
Undergraduate degree in Electrical Engineering, Business or a related field required
Project Management Professional (PMP) designation or equivalent required
Minimum of 7+ years of experience in project management and major project delivery, with at least 5 years in a leadership role.
Experience managing projects across multiple regions or jurisdictions
Proven experience managing multiple large, complex projects simultaneously
Demonstrated leadership experience overseeing and developing Project Managers
Strong understanding of project controls, scheduling, cost management, and risk management
Excellent communication, stakeholder management, and executive-level reporting skills
Weekly Pay Periods
Employee Assistance Program – Counseling
Comprehensive benefits package (Medical, Disability, Dental & Vision)
DPSP matching program that offers increased matching contributions based on your years of service with the company.