Services Management Coordinator

Metadata & Discovery Services Manager
5,791.00 - $8,323.42 CAD Monthly
Posting End Date
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Responsible for the comprehensive management of the Technology, Discovery, and User Experience Unit's Metadata and Discovery Services staff. Responsible for hiring, managing, training, evaluating, disciplining and termination of all metadata, cataloguing, and discovery staff in TDUX. Works collaboratively with librarians in TDUX who have functional responsibilities for metadata, discovery, and/or cataloguing on establishing policies and procedures for Metadata and Discovery Services staff operations in accordance with UBC Library policies and procedures. Also engages with various stakeholders across the Library to support metadata operations and projects which are managed outside of TDUX, but involve collaboration with the Metadata and Discovery Services staff, including, but not limited to, Indigenous metadata, cIRcle metadata, and Research Data metadata. Responsible for developing goals, priorities and timelines, managing the workflows, processes, and staff-level metadata and cataloguing that support UBC Library's discovery operations and services.
Works independently under general direction of the Head, TDUX. Manages the work of approximately 9 Cataloguer 2 positions. Works closely with Library Human Resources in the hiring, training, evaluation and discipline of staff. Works collaboratively with Collections Services, X?wi7x?wa Library, Rare Books and Special Collections, Research Commons, Digital Programs and Services, and other units as needed to assist with operational and emergency staffing requirements. Responsible for the comprehensive management of Metadata and Discovery Services staff.
Ensures complete, accurate, and timely delivery of metadata in support of Library-acquired materials in English and some European and Asian languages (including Chinese, Japanese, Korean, and Indic), the application of Indigenous metadata, the application of identity management (in the form of authority control), the application and enablement of metadata for digital materials (including Research Data Management and cIRcle), and the configuration of discovery interfaces.
monitors the quality of work and conducts staff meetings. Manages operational workflows, cataloguing processes, and project-related activities. Ultimately responsible for the work performance and output of the Metadata and Discovery Services staff.
provides staff training; conducts performance evaluations. Develops and oversees the maintenance of documentation, policies, and procedures for Metadata and Discovery Services in consultation with TDUX librarians who have functional responsibilities for metadata, discovery, and/or cataloguing policies. Ensures regular statistics and documentation are available regarding the inflow of metadata, cataloguing, and discovery operational and project requests. These include both physical and digital materials, and come from multiple sources such as firm orders, approval orders, consortial agreements, standing orders, exchanges, memberships and gifts. These include book and non-book formats such as audio, video, musical, microform, and cartographic. Ensures that inflows are monitored, compared with outflows, and used for planning and prioritizing metadata and cataloguing activities of staff, including determining capacity and future-training needs.
Manages the process of gathering information for inclusion in such reports.
Provides orientation and health and safety training to new employees in TDUX. Establishes and implements Metadata and Discovery Services staff policy for approving Leaves of Absence. Works within TDUX on the development and implementation of new services and systems in the Library and is responsible for implementation of new services and systems as they pertain to the Metadata and Discovery Services staff.
Represents the Metadata and Discovery Services staff on various committees that relate to the work of the unit.
Works independently under general managerial direction in the Technology, Discovery, and User Experience Unit. Work is reviewed in terms of success within established policies and guidelines. Errors in judgment and failure to follow established human resources practices, policies and procedures could result in a breach of the collective agreement and employment standards act. Errors in judgment in planning and managing staff and the operations in Metadata and Discovery could negatively impact on productivity and employee morale and the quality and level of service provided to faculty, students, and patrons.
Supervision Received
Accountable and reports to the Head of Technology, Discovery, and User Experience.
Supervision Given
Manages approximately 9 cataloguing staff in TDUX. Provides support to Collections Services. Responsible for hiring and performance management, including termination of Metadata and Discovery Services staff.
Undergraduate degree in a relevant discipline. Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Experience with management in a library, preferably in a unionized environment within a large, complex organization. Experience in recruitment, training, managing and motivating employees. Knowledge of University and Library policies and procedures preferred. Ability to lead and manage change. Ability to recruit, train, manage and motivate employees. Familiarity with at least one language other than English, and/or at least one non-Roman script, for purposes of assessing data integrity, indexing and discovery. Ability to plan and execute workflows to meet unit requirements. Takes initiative in learning about language and issues relating to equity and diversity. Ability to communicate effectively both verbally and in writing. Ability to effectively use word processing, spreadsheets, integrated library systems at an intermediate level (MS Office and Voyager preferred).