Customer Service Representative - Student

Job Description
Are you 1-3 years away from graduation and plan to pursue a career in banking? We have Summer Student Intern opportunities available in Smith Falls and Rideau Lakes area (see possible work locations).

What is the opportunity?
Open the door to the first of many opportunities at RBC and experience the challenges and rewards of working in the financial services industry. If you have the drive to deliver exceptional customer service, you can build a great career with us and gain progressive learning opportunities year over year through our Summer Internship Program.

You will gain foundational skills as a Client Advisor, the face of RBC. You work on the front lines, serving clients, carrying out transactions, solving problems and spotting sales opportunities. This is an important role providing advice to clients and finding solutions that meet their individual needs.

What will you do?
Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
Understand & resolve client concerns, where possible, at first point of contact
Educate & assist clients with using RBC digital capabilities
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?
Must-have
Proven customer service skills
Drive and self-motivation, as well as excellent communication skills and emotional intelligence
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
Personal flexibility to work a variety of hours including evenings and weekends- Eagerness to learn and determination to succeed

Nice-to-have
~ Sales experience in the financial or service industry

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent career development and the potential to return each summer for progressive opportunities until graduation
A world-class training program in financial services
A comprehensive Total Rewards Program and competitive compensation- Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills
Customer Experience (CX), Customer Service, Personal Initiative, Teamwork

Additional Job Details
Address:
31 BECKWITH ST N:SMITHS FALLS City:
Smiths Falls Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
Job Type:
Student/Coop (Fixed Term) Pay Type:
Salaried Posted Date:
2026-01-20 Application Deadline:
2026-02-06 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.