Overnight Front Desk Manager

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. Front Desk Manager
The Front Desk Manager plays a key leadership role in ensuring exceptional guest experiences from pre-arrival through departure. Reporting to the Front Office Manager, this position is responsible for overseeing the daily operations of the front desk team, driving service excellence, and supporting revenue and occupancy goals. The Front Desk Manager actively contributes to training and staff development, fosters a positive and productive work environment, and ensures the smooth coordination of guest services across departments. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Assist in attainment of occupancy targets as well as occupancy of the weekly and daily occupancy forecasts
Actively involved in the continuous improvement of driving revenue and improving efficiencies
Ensure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards
Handling of guests comments and complaints, ensuring guests needs are exceeded
Interviewing and recruitment of Front Office staff
Ensures efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)
Gives effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office, including Front Desk, Night Reception, and Overnight Switchboard
Organizes, co-ordinates and supervises training, conduct regular training sessions and communications meetings
Responsible for development and performance management of all Front Desk colleagues and leaders
Coordinating and communicating pertinent information to all other departments to ensure the highest level of guest service
Ensures that all controls are in place and are adhered to, ie. Responsible for coordinating with the Convention Services Manager and the Guest Services Managers for all preparations for incoming conventions, groups and tours as well as all pre-arrival including blocking of rooms, convention resumes, special requirements and departure activities
Maintain and assist the Front Office Manager on ongoing training and motivation programs
Responsible for all details of employees administration, payroll forecasts, payroll administration on a daily, weekly and monthly basis
Maintain and submit, to the Front Office Manager, approved staffing schedules on a weekly basis
Responsible for personal cash float
Ensure Fairmont policies and procedures are known, followed and enforced, promote the philosophy of empowerment within guidelines
In all that we do create and be responsible for smart goals that help to achieve EOS, GSI, RevPAR, GOP AND VOG yearly objectives
2 years experience in a Front Office or Assistant Front Office Manager role

• Computer literacy required: Micros-Fidelio Property Manager version 2.6.3 e9 or another property management system, Excel, Word
• Dynamic, enthusiastic, creative, flexible leader who thrives under pressure and is able to perform multiple functions at the same time
• Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
• A leader who will lead, teach, inspire our team to reach the next level of service
• Hotel Management Diploma an asset

Visa Requirements : The hotel is unable to assist candidates in obtaining Canadian work authorization.
Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!