Customer Success Manager Full-Time/Remote

InGenius Prep was founded in 2013 by law students at Harvard and Yale. In that time, the company has grown to a team of more than 190 full-time employees, 600 part-time employees, as well as offices in the U.Our primary focus is assisting students in applying to U.Colleges and Graduate schools. How You'll Help:
We're looking for a thoughtful, dependable, and communicative Family Success Manager to act as a trusted bridge between families and our internal advising team. You'll be the key point of contact for parents throughout their child's study abroad journey—providing timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals.
Build long-term, positive relationships with families and keep them informed on academic planning and application progress
Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported
Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates

项目进度与服务质量保障 Project Progress & Service Quality Oversight
Collaborate closely with Graduate Coach, Former Admissions Officer, and course managers to ensure services are delivered to fulfill family needs.
Track key performance indicators such as service completion rates, parent feedback records, and student engagement to identify risks early and intervene when necessary
Bachelor's degree or above; background in education, psychology, communication, or business management preferred

• At least 2 years of experience in education services, customer success, account management, or high-touch client support
• Strong project management mindset and ability to multitask, prioritize, and drive execution across complex service plans
• Proficiency in English and/or ability to communicate directly with overseas advisors and parents
• K. admissions systems or previous experience in international education is a plus

熟悉 Google 协作工具Gmail、Docs、Chat、Gemini 等
Experience with Google products (Gmail, Docs, Chat, Gemini, etc.) Previous experience in college counseling, academic advising, or application support
Be part of a team that helps students reach transformative admissions outcomes
InGenius Prep offers employees a competitive salary along with paid time off, parental leave, remote work flexibility, professional development and a fun, collaborative work environment.

InGenius Prep is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.