Process Improvement Manager

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The Integrated Toolchain Solution Expert possesses expert-level knowledge of SAP’s Business Transformation Management portfolio and the SAP Integrated Toolchain, including SAP Signavio, LeanIX, WalkMe, Cloud ALM, Syniti, and Tricentis.
This global role supports sales execution at scale by enabling field teams with clear narratives, reference architectures, and repeatable motions that accelerate RISE with SAP opportunities and transformation-led deals. The role equips Solution Advisory—and by extension Sales and Partner teams—to consistently position SAP’s Integrated Toolchain as a differentiated, end-to-end approach to transformation execution versus point solutions and competing platforms.
The specialist is a solution champion, ensuring coherent portfolio positioning that resonates with specific customer profiles and transformation maturity. Close collaboration with Sales, Value Management/Advisory, Services, Product Management, and Marketing ensures strategy is translated into scalable field assets, tailored solutions and consumable value messaging across regions and industries.
Act as a subject-matter specialist for the Integrated Toolchain within Business Transformation Management.

• Define, refine and solution ITC use cases aligned to RISE with SAP and enterprise transformation journeys.
• Support strategic customer engagements and complex deal shaping where ITC differentiation is critical.
• Advance agent excellence and process-aware execution by positioning process intelligence as an active execution input.
• Develop scalable customer-facing and team enablement assets and demonstrations.
• Act as a senior contributor and force multiplier for the global Solution Advisory organization.

Strengthen ecosystem alignment to accelerate customer outcomes and reinforce SAP’s leadership in transformation management.

~ Build trusted relationships with partners to align go-to-market strategies and drive integrated customer value realization.

Market Evangelism & Content Creation

• Evangelize the value of Business Transformation Management and the Integrated Toolchain at flagship events such as SAP Sapphire, BTM Summits, and partner forums.
• Create compelling narratives, blogs, and enablement content that expand field readiness and market understanding.
• Engage with analysts to position SAP against competitors and influence market perception.

Team & Asset Leadership

• Create scalable playbooks, frameworks, and assets that amplify field effectiveness and enable repeatable success.
• Influence SAP’s product direction through structured feedback loops with development and product management.

Work Experience

• 10+ years of experience in Solution Management, Solution Advisory, Product Marketing, or Centers of Excellence within enterprise software.
• Knowledge of SAP ecosystem.
• Strong expertise in BPM/EBPA, process intelligence/mining, and emerging AI agent patterns, with understanding of end-to-end business processes.
• Experience supporting enterprise sales motions, including pipeline management, forecasting, and deal shaping.
• Self-starter who builds strong internal networks and has the ability to operate effectively across highly matrixed organizations.
• Passion for customer success and winning complex transformation opportunities.
• English proficient.
• Business-level proficiency in local language.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: View email address on ca.snapjobsearch.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 235,100 - 399,600(CAD) CAD. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445792 | Work Area: Presales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid