Customer Care and Inventory Representative

Permit Services Representative

Posting Scope: Internal / External
Posted Date: October 7 2025
Department: Planning and Development
Posting Type: Long Term Disability (LTD) Term Unknown
Monday to Friday ( 35 hour work week)

Salary: $ 37.65 per hour Pay Grade 9
Employee Group: This is a CUPE Local 50 position
The City of Victoria is seeking a detail-oriented and customer-focused Permit Services Representative to support our busy Permitting Operations team. This is for a term unknown position and while the exact length of the appointment is not confirmed this role offers the opportunity to gain valuable municipal experience gain seniority and contribute to the important work of ensuring safe and compliant building activity in our community.

As a Permit Services Representative youll be at the center of the permit process helping residents businesses and contractors navigate applications ensuring regulatory requirements are met and keeping permit systems organized and accessible. Along the way youll collaborate with both internal and external stakeholders across the City to provide exceptional service to the public.

WORK FROM HOME

The successful candidate for this posting may be eligible for participation in a hybrid work from home arrangement in alignment with the Citys Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction.

Perform administrative technical and regulatory functions related to the processing and issuance of building plumbing electrical sign and other construction-related permits in accordance with applicable bylaws statutes and regulations coordinate permit records and website information.

Provide coordination for a Permits and Inspections records management system both electronic and paper; research and develop content for division forms such as applications and checklists; maintain and update spreadsheet database to track new and archived plans.

Coordinate the distribution of permit related process information on the Citys website by collecting information and drafting content in consultation with department and communications staff upload content to website.

Receive review and analyse sign permit applications and perform calculations to assess compliance with sign regulation bylaw respond to applicant regarding compliance or changes required to meet compliance; recommend application for approval or denial to Chief Building Inspector; Receive permit applications plans and required documents for building plumbing electrical demolition sign blasting and excavation; review applications and assist applicant to ensure completeness of information; update property records and enter permit information onto permit tracking system; request and collect required documentation such as Home Owner Protection Office certification Development Cost Charges letters of assurance blasting insurance letters of credit and additional fees; Respond to enquiries from the public professional consultants and other departments by providing information regarding records fees permit procedures bylaws and policies; schedule on-site appointments for inspectors; enter and update transactions into computerized cash and inventory control system; balance and verify daily revenue; operate a variety of office equipment including fax/scanner and photocopier machine.

Work is generated by construction and sign permit activity and requests for service or is assigned by supervisor.
Issues such as building plumbing and electrical code enquiries are referred to inspectors.

Lift carry or transport medium to heavy weight plans and material. (Deal with negative and verbally abusive comments and complaints. (Focus on detailed drawings and a variety of source data and computer for short periods. (Office.
Understand and apply administrative and regulatory functions related to processing and issuance of sign and construction-related permits.
working level operation of current City word processing spreadsheet and other related departmental software.
Use standard office equipment.
Read and interpret technical drawings and plans.
Interpret related policies regulations and bylaws.
Deal effectively with the public and outside agencies.

Formal Education Training and Occupational Certification:
Accredited courses in Engineering or Architectural Technology. (High school graduation.
May be requested to substitute in a more senior position.

To apply for this opportunity you will need to create an online profile or log back into our career portal at - only online submissions will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. The City of Victoria is committed to integrating equity diversity inclusion and accessibility into our programs policies spaces and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous racialized immigrants persons with disabilities 2SLGBTQIA or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.