Operations Manager Specialist

About the Company Reporting Relationship This position reports to the UT Operations Manager, and regularly interfaces with the America’s project management team, sales and commercial team, accounting and QHSE.
The Operations Coordinator will provide support by leading the coordination of equipment and manpower scheduling, project administration, document management, initiation of project setup, timesheet validation, invoice requests and various other responsibilities, ensuring a high level of customer service and attention to detail for the entirety of assigned projects.
Selecting and mobilizing suitable field personnel for assignments, utilizing Company scheduling tools.
Liaising with Project Managers and Equipment Supply Team to ensure resources are appropriately allocated to projects.
Coordinating travel, shipments, and other related actions in conjunction with the designated Travel Coordinator and Shop Technician.
Coordinate technician training required to access customer sites, maintain a record of completed trainings.
Validate time sheets and expense reports, ensuring accurate project coding for all operational employees, in preparation for manager approval.
Initiate requests for project setup, ensuring timely setup.
Review invoice payment status and liaise with project manager to support collections project.
Perform quality control review of field documentation, including but not limited to time sheets, field tickets, and other required paperwork to support documentation is correct for invoicing per company and client requirements.
Oversee the local office inventory of necessary supplies, materials, and consumables is at optimal levels at all times.
Receive visitors and deliveries at the local office.
Perform review of project planning checklists, following up with Project Managers as needed.
Maintain operational planning tools and software, serving as the process and system owner.
Assume ownership of operational administrative processes, identifying and implementing improvements.
Customer service attitude both internally and externally.
Enforce and abide the requirements of safe operation and personal safety using required Personal Protective Equipment.
Support the tracking and reporting of Operational Key Performance Indicators.
Support process improvement initiatives.
Coordinate travels, flight bookings, hotel booking, vehicle rentals and camp reservations.
Coordinate trainings and maintain the training records up-to-date.
Continuously learn to successfully adapt to evolving working and business environment demands.
Key Performance Indicators
Key performance indicators will be agreed as pertinent to the role; however, they are present to ensure the business is continually improving. Performance indicators are as follows and are subject to change as business needs evolve:
Project Setup Requests raised within 2 business days of Sales to Operations handover.
Creation of project in company scheduling tool within 1 business day.
Invoice Request raised within 3 business days from of Project completion.
Bachelors or Technical degree preferred.
Ability to work on-site in the office daily.
Minimum 3 years’ experience in similar project support and administrative role.
Excellent communication skills (English, both written and verbal).
Excellent organization and time management skills.
Ability to work independently and manage multiple projects.
Advanced competency with Microsoft Office products (Word, Excel, PowerPoint, Outlook) and other applications such as Adobe Acrobat, required.
Strong ability to communicate effectively and in a constructive manner with managers, peers, and customers.
Ability to travel occasionally nationally and internationally (~5% or less).
A technical, professional, and challenging work environment.
Competitive wages and a bonus system based on company & individual performance.
Extended Healthcare benefits coverage (including dental & vision), life and AD&D insurance, flexible work hours and paid time off.