Customer Support Advocate

JOB POSTING: 2026-17-01

Community Legal Advocacy Centre Legal Advocate – Poverty Law Wage: $30.00 per hour Full Time: 35 hours per week, Monday to Friday 8:30 AM to 4:00 PM Permanent Provide Advocacy on Poverty Law Issues

Come Help Us Help People
On Site
The Legal Advocate – Poverty Law provides direct front-line support to clients experiencing poverty law issues in order to increase access to justice. The Legal Advocate also provides information, education, and advocacy to support increased understanding/realization of legal rights, legal empowerment, and increased awareness of collaborative options. Legal areas covered include but are not limited to, income security, tenancy issues, debt and consumer law, employment law.
Community Legal Advocacy Centre: Archway Community Services
Archway’s Legal Advocate – Poverty Law with the Community Legal Advocacy Centre contributes by:
Supporting clients to understand their legal rights and responsibilities and resolving their legal issues.
Interviewing and assessing client poverty legal issues and determining courses of action.
Providing information, insight, and advocacy and if appropriate, representation at a tribunal level.
Providing clients with legal information and assistance (e.g., income assistance, housing – residential tenancy and employment standards and disability applications).
Supporting and encouraging clients to engage in self-advocacy (providing self-help material).
This position is a great fit for someone who has experience providing legal guidance and advocacy in tenant, disability, and income support programs, and has a demonstrated ability to read, interpret and understand legislation. You must be compassionate and understand the barriers clients face when accessing justice and support clients to understand their legal rights and assist them in resolving legal issues.
Wage: $30.00 per hour
A permanent, full-time position at 35 hours per week, availability Mondays to Fridays, from 8:30 AM to 4:00 PM.
Three weeks pro-rated vacation in your first year; A great benefits plan including extended health and dental; A pension plan: Opportunity to exchange a statutory holiday for a cultural day celebration.
Employee and Family Assistance Program.
Access to online wellness resources including newsletters, physical health videos, and wellness events.
Great in-house training opportunities.
A minimum two years’ post-secondary education with preference to those with a diploma/degree in the social service-related field.
Demonstrated experience and knowledge of legal/community resources and familiarity with poverty/social justice issues.
Experience in tenant, disability, and income support programs advocacy and, an ability to read, interpret and understand legislation.
Knowledge of local community resources and an awareness and understanding of poverty related issues.
Strong competency with computers; able to use Microsoft Office365 particularly Word, Outlook, Excel, and PowerPoint.
Strong planning, organizing, and time management skills; Strong record keeping, communication and administrative skills.
A reliable, personal vehicle is required for program-related driving.
Ability for long periods of sitting, being on the phone and at a computer.
Ability for occasional shifts outside of the advocate’s main location.
A satisfactory Criminal Records Check is a condition of employment.
Closing date is Sunday, January 25th
No phone calls please. Diversity Statement
Archway’s goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.